[Remote] Account Manager, Commercial

Note: The job is a remote job and is open to candidates in USA. PandaDoc empowers organizations by providing an all-in-one document workflow automation platform. As a Commercial Account Manager, you will drive revenue growth and foster long-term partnerships with Commercial customers, focusing on value-based selling and strong client relationships.

Responsibilities

• Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities
• Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations
• Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients
• Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth
• Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships
• Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently
• Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes
• Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management
• Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers
• Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings
• Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise

Skills

• Highly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast-paced environment
• Analytical and data-driven, with a passion for leveraging insights to identify opportunities and strategically prospect within your assigned accounts
• Demonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutions
• Self-motivated, directed, adaptable, gritty, driven, and resourceful
• A strong appetite for continuous learning, with a genuine passion for understanding our product and delivering exceptional customer experiences
• Experience conducting effective in-person and virtual meetings with clients
• Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently
• Ability to work independently while also collaborating effectively with diverse teams across different office locations
• Quick learner with strong organizational skills and the ability to effectively manage multiple priorities simultaneously
• Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities
• Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations
• Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients
• Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth
• Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships
• Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently
• Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes
• Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management
• Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers
• Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings
• Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise
• 4+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry
• Experience owning and managing the full renewal cycle
• Strong computer skills, previous Gong, Slack, Salesforce, SalesLoft and/or PandaDoc experience
• Proven ability to accurately forecast revenue and contribute to reliable business projections
• A consistent track record of exceeding sales targets and achieving measurable results
• Familiarity with the Commercial market and the unique challenges and opportunities within this segment

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work with a global team, distributed worldwide
• 6 self care days per year
• Opportunity to participate in SPIF (sales contests) monthly!
• Incredible promotion opportunities

Company Overview