Note: The job is a remote job and is open to candidates in USA. Triomics builds AI-powered clinical workflows for oncology care and research. They are seeking an Account Manager to own customer relationships, coordinate integrations, and ensure ongoing account health and success.
Responsibilities
- Serve as the primary point of contact and trusted advisor for your accounts from closed-won through go-live and into steady-state—the “mini-CEO” for your book of business
- Build deep, durable relationships with customer stakeholders across clinical, research, IT, and administrative functions
- Maintain the most up-to-date pulse on the health of every account: adoption, sentiment, risks, and opportunities to deliver more value
- Act as the project manager / quarterback from the Triomics side of every integration and go-live, coordinating internal teams (FDE, Clinical, Product) and the customer’s teams to accelerate timelines
- Build and manage integration project plans, milestones, and timelines; drive accountability on both sides to keep deployments on track
- Partner with Forward Deployed Engineers to scope and prioritize customer-specific adjustments to the AI pipeline and platform
- Partner with Clinical Navigators to design and deliver end-user training that drives adoption among physicians, nurses, and CRCs
- Dive into analytics and reporting to understand user adoption, workflow impact, and the real-world success of the technology
- Proactively identify where an account is underperforming or where value is being left on the table—then game-plan a solution and execute it yourself or marshal the right internal team to deliver it
- Propose and help build new reporting, KPIs, and dashboards that sharpen our (and the customer’s) understanding of adoption and outcomes
- Establish a consistent operating cadence with each account (e.g., business reviews, health checks, success planning)
- Surface product feedback and customer needs back to Product and Engineering as a structured, prioritized signal
- Help build the repeatable playbooks, templates, and processes that let our customer delivery model scale as we grow from a handful to 25+ enterprise logos
- Coordinate seamlessly with Commercial on handoffs, expansion readiness, and renewals
Skills
- 3+ years of account management / customer success experience, ideally at a health tech company where providers (physicians, nurses, CRCs) are the primary users
- Demonstrated ownership of customer relationships end-to-end—from onboarding/implementation through go-live and ongoing success
- Strong project management instincts: you can quarterback complex, multi-stakeholder integrations and keep everyone on timeline
- High initiative and bias to action—you spot a gap, build a plan, and execute without waiting to be told
- Comfort with data: you can dive into analytics, draw conclusions about adoption and impact, and propose new reporting/KPIs/dashboards
- Excellent communication and credibility with clinical end users
- Based in NYC and willing to come to the office and travel to customers—OR based in a regional customer hub and willing to travel to your customer base as well as to NYC periodically
- Experience in the clinical research realm—e.g., supporting clinical trials, working with research coordinators, or familiarity with clinical research operations
- Hands-on site experience as a Clinical Research Coordinator (CRC) or similar clinical research role
- Experience supporting deeply integrated / technical products (EHR integrations, healthcare IT, workflow software)
- Experience at a startup scaling rapidly and managing multiple accounts/personas simultaneously
- Familiarity with oncology care and/or research workflows
Company Overview