Note: The job is a remote job and is open to candidates in USA. Tillster is the global leader in digital ordering and customer engagement solutions. The Key Account Manager is responsible for managing high value accounts, promoting Tillster products and services, and developing strategic relationships to maximize client satisfaction and revenue growth.
Responsibilities
- Act as primary liaison with customer’s upper management to maintain positive working relationships and to understand customer's goals, objectives and direction
- Lead daily and weekly functional activities including building strong cross-functional customer relationships, promote customer knowledge of total product offering, available services, implementation and daily operating processes
- Predictive escalation of pending customer satisfaction issue
- Conduct regular customer meetings to assess customer satisfaction at all levels within the organization
- Implement and maintain a Customer Relationship Scorecard to assess performance
- Work with Product Management to create visibility to upcoming product and services-based opportunities
- Develop and manage an annual account plan for each account which forecasts and plans business growth in assigned accounts, including an outline of dependencies and contributions required by the Company
Skills
- Must have POS-KIOSK or restaurant industry experience
- Must be highly organized; must manage complex lists of objectives, sequence, and priority
- Must be able to build credibility within executive ranks of client companies
- Must be able to build credibility within the company in order to create cross-functional cooperation
- Must be able to conduct effective meetings both within the company and with the customer, including management of action items and follow-up
- Ability to identify and coordinate sales opportunities with both inside and outside sales teams
- Ability to identify, understand, and adapt to culture systems within client companies
- Must possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability within an account team
- Must be process oriented and have experience in technology that is relevant to the job
- Experience communicating with executive-level management within client organizations
- Key account management experience and a track record of product, territory and transaction expansion within that account a major plus
- Experience in project planning/project management
- Bachelors in Sales, Marketing, or Business Studies or equivalent experience
- 5+ years plus experience in sales and/or account management, also understanding of technical tools used to manage client relationships
- Familiarity and experience in either hospitality and software industry
- Proficient in standard office productivity software and sales force automation tools
- Experience working with fortune 1000 companies
Benefits
- Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.
- Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
- Holidays: The company observes ten (10) paid holidays per calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.
Company Overview