Note: The job is a remote job and is open to candidates in USA. DonorVoice is an applied behavioral science fundraising firm focused on meaningful donor engagement. The Account Manager will partner with nonprofit clients to manage direct response fundraising programs, ensuring high-quality execution and coordination across various teams.
Responsibilities
- Serve as a day-to-day contact for assigned client accounts
- Incorporate client feedback constructively while pushing back when needed to protect quality and integrity
- Build trust through consistency, transparency, and follow-through
- Manage end-to-end direct mail workflows, coordinating copy, creative, data, and production
- Own timelines, flag risks early, and ensure work moves forward without last-minute fire drills
- Review copy, creative, and data with a high bar for accuracy and execution
- Partner closely with Production to prevent errors, control costs, and keep programs running smoothly
- Balance speed and precision, recognizing that clients evaluate quality and timeliness almost equally
- Maintain executional discipline under heavy timelines and competing priorities
- Raise the bar for clarity, rigor, and consistency across every campaign
- Act as a steward of the DonorVoice way of working with clients and internal teams
- Help reinforce high standards for fundraising writing and execution across the organization
- Represent DonorVoice’s point of view professionally and credibly in client interactions
Skills
- 5+ years of experience in direct response fundraising or nonprofit direct mail management, agency experience preferred
- Strong project management skills and comfort overseeing complex, multi-stakeholder workflows
- Clear, direct, professional communication skills
- Comfort working with performance data, testing concepts, and campaign analytics
- High attention to detail and low tolerance for sloppy work
- Experience with digital fundraising channels such as email, landing pages, SMS, or paid social
- Familiarity with donor databases, CRMs, and data processing workflows
- Exposure to behavioral science concepts
- Very high comfort with AI - not to write your emails or slide decks, but to automate process and increase efficiency and effectiveness
Benefits
- Training in DonorVoice’s Human Operating System and the psychology of donor decision-making
- A culture built on rigor, accountability, and intellectual honesty, not bureaucracy or theater
- Laughter, teamwork and a company that values your need for autonomy, competence and connection
Company Overview