Note: The job is a remote job and is open to candidates in USA. Lirio is a technology/software company that provides expertise in behavioral science, data science, and machine learning to enhance consumer engagement and health outcomes. They are seeking a high-impact Account Manager to develop and grow strategic client relationships, ensuring clients realize measurable value and expand their partnership with Lirio.
Responsibilities
- Own the end-to-end client relationship post-sale, serving as the primary day-to-day contact for client stakeholders
- Build and maintain trusted advisor relationships across working teams and executive leadership
- Ensure smooth transition from Sales to delivery, establishing strong client confidence early
- Develop and execute strategic account plans focused on retention, growth, and long-term partnership value
- Identify and drive opportunities to expand Lirio’s footprint across use cases, departments, and capabilities
- Proactively uncover new needs and align Lirio solutions to evolving client priorities
- Partner with Sales on expansion opportunities while maintaining ownership of overall account strategy
- Maintain a high-touch, relationship-driven engagement model, including frequent onsite presence
- Lead client conversations, working sessions, and stakeholder alignment discussions
- Actively manage account sentiment, engagement health, and overall relationship strength
- Translate program activity and insights into clear business outcomes and ROI narratives
- Lead Monthly/Quarterly Business Reviews (MBR/QBRs) to demonstrate value, reinforce progress, and unlock future opportunities
- Ensure Lirio’s work remains aligned to client strategic priorities
- Partner closely with the Project Manager and PMO, who own delivery execution, timelines, and cross-functional coordination
- Provide client context, priorities, and feedback to inform delivery decisions
- Ensure alignment between what is being delivered and what the client values most
- Escalate and help resolve risks from a relationship and business impact perspective, while PMO manages execution
- Own renewals, account health, and expansion pipeline for assigned accounts
- Maintain clear visibility into risks, opportunities, and account trajectory
- Drive successful renewals through consistent value delivery and strong client relationships
Skills
- 7+ years in Account Management or Client Services
- Bachelor's degree in related field
- Experience owning renewals and expansion
- Experience in consultative or services environments
- Strong executive presence
- Ability to communicate complex value simply
- Strong commercial and strategic thinking
- Comfort navigating ambiguity
- High ownership mindset
- Healthcare or health tech experience
- Experience with SaaS or PaaS products
- Experience with AI, data platforms, or engagement solutions
Benefits
- Medical (HSA available)
- Dental
- Vision
- Short-term & long-term disability (company-paid)
- Life & AD&D (company-paid)
- 401K with company match
- 10 paid holidays, quarterly company closure dates, + holiday week company closure
- Flexible time off policy
- Work from home
- 6 weeks paid parental leave
Company Overview
Lirio is a behavior change AI platform that delivers behavioral engagement solutions for organizations. It was founded in 2016, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 51-200 employees. Its website is https://lirio.com.