Note: The job is a remote job and is open to candidates in USA. Activated Insights is a Software-as-a-Service leader in long-term and post-acute care, seeking a Franchise Account Executive to support growth and operational efficiency. In this role, you will build trusted relationships with franchise organizations, guide clients through data-driven insights, and collaborate with internal teams to enhance client experience and satisfaction.
Responsibilities
- Serve as the primary point of contact for franchise clients, building strong, trusted relationships
- Guide clients through survey results, insights, and recommendations to support data-driven decision-making
- Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations
- Lead client conversations that translate feedback into clear, actionable next steps
- Collaborate with internal teams (Sales, Operations, Implementation, and Product) to ensure a seamless client experience
- Support client retention and growth by proactively identifying needs and offering strategic solutions
- Maintain accurate documentation and account updates within internal systems
- Mentor and support junior team members, fostering a collaborative and high-performing team culture
- Share best practices and insights across the account management team
- Collaborate cross-functionally to align client goals with company initiatives and solutions
- Contribute to process improvements that enhance efficiency and client satisfaction
Skills
- Experience in account management, client success, sales, or a related customer-facing role
- Strong relationship-building and communication skills, with the ability to lead thoughtful, consultative conversations
- Comfort working with data, insights, or reports and translating them into clear recommendations
- Ability to manage multiple client relationships while staying organized and detail-oriented
- Collaborative mindset with a passion for helping clients succeed
- Franchise, SaaS, or people analytics experience is a plus, but not required
- Preferred onsite - Idaho Falls, ID or Tampa, FL
Company Overview
Activated Insights helps long-term and post-acute care providers strengthen workforce performance, regulatory compliance, and care quality. It was founded in 2008, and is headquartered in Rexburg, Idaho, USA, with a workforce of 51-200 employees. Its website is http://www.activatedinsights.com/.