Program Manager Case Management in Cleveland, OH

Job title: Program Manager Case Management in Cleveland, OH at The Black Mental Health Corporation
Company: The Black Mental Health Corporation
Job description: Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

Our Mission:The Black Mental Health Corporation strives to provide excellent, quality mental health care to underserved communities. It is the goal of The Black Mental Health Corporation to rebuild these communities, one family at a time through excellent mental health, community based and social assistance services.Our History:TBMHC was created by founder Desmond Yanamayu with black people in mind, after realizing this diverse population experiences challenges and struggles that are unique from many other racial/ethnic groups. Because of this, he wanted to create a space where black people could feel comfortable getting counseling with someone who understood their issues. Even still, The Black Mental Health Corporations services are open to people of all ethnicities and racial backgrounds.Join us at The Black Mental Health Corporation, where we strive to create a supportive environment for all individuals, with a special focus on the unique challenges faced by the Black community. We welcome candidates from all ethnicities and backgrounds who are committed to making a difference in the lives of children, adolescents, and families.Values:T – TransparencyWe operate with honesty, openness, and integrity in every interaction—with our clients, our team, and our community. We believe trust is built through clear communication and ethical practices.B – BelongingWe create safe spaces where clients and staff feel valued, seen, and respected. We honor the lived experiences of Black individuals and all marginalized communities, fostering an environment of inclusion and cultural humility.M – Mission-DrivenEvery decision we make is rooted in our mission to provide high-quality, culturally responsive mental health care. We are committed to empowering individuals, strengthening families, and uplifting our community.H – Healing-CenteredWe approach our work through a healing-centered lens—acknowledging trauma, celebrating resilience, and supporting holistic wellness for clients and team members alike.C – CollaborationWe believe that collective impact is greater than individual effort. We build strong partnerships within our organization and the community to provide the best possible care and promote mental health equity.Position SummaryThe Program Manager of Community-Based Services is responsible for overseeing the daily operations, personnel management, and service delivery of TBMHC’s Case Management and related community-based programs. This role ensures that all services provided align with agency values, meet clinical and regulatory standards, and effectively support the diverse needs of our clients. The Program Manager provides direct supervision, coaching, and administrative oversight of case managers and related staff while collaborating with clinical leadership to ensure quality care.Key ResponsibilitiesProgram Operations & Oversight

• Monitor and manage case managers’ workloads, client contact frequency, documentation completion, and service effectiveness.
• Ensure compliance with agency protocols, Medicaid/insurance guidelines, and local/state regulations.
• Implement quality assurance initiatives and participate in audits and accreditation preparation.
• Collaborate with other departments (clinical, admin, billing) to streamline service delivery.

Staff Supervision & Development

• Provide ongoing administrative supervision, coaching, and mentorship to case management staff.
• Conduct regular performance evaluations, issue verbal and written warnings, and develop Performance Improvement Plans (PIPs).
• Recommend hiring, promotion, or disciplinary actions to senior leadership. Final adverse actions require approval from the Clinical Director or Practice Manager.
• Facilitate onboarding and orientation for new case managers, including documentation and technology systems training.

Leadership & Collaboration

• Work closely with the Clinical Supervisor Trainee to align operational decisions with clinical standards and elevate complex concerns when needed.
• Participate in regular leadership meetings to assess departmental performance, identify growth opportunities, and strategize improvements.
• Act as the lead point of contact for questions or concerns from internal staff, clients, and community partners regarding community-based services.

Training & Professional Development

• Identify training needs within the department and schedule or deliver training sessions on best practices, documentation standards, and client engagement techniques.
• Ensure new case managers attend weekly clinical supervision during their first 90 days and monthly thereafter.

Community Engagement & Outreach

• Represent TBMHC in community coalitions, events, and outreach efforts.
• Assist with networking and marketing strategies to increase referrals and promote awareness of TBMHC’s community-based programs.

Qualifications

• Masters degree in Social Work, Psychology, Counseling, or a related human services field (required).
• Licensed Social Worker (LSW) or Licensed Professional Counselor (LPC) in the state of Ohio (strongly preferred).
• Minimum of 3 years of experience in mental health, community-based care, or case management.
• At least 1 year of leadership or supervisory experience in a healthcare or social services setting.
• Familiarity with Medicaid documentation, electronic health records, and behavioral health protocols.
• Strong interpersonal, organizational, and communication skills.
• Demonstrated ability to lead a team, solve problems, and drive performance in a fast-paced environment.

Work Environment & Expectations

• Position requires a blend of in-office and field work.
• Flexibility in scheduling may be needed to support staff or respond to client or program needs.
• Must maintain confidentiality and uphold ethical standards in alignment with TBMHC's mission.

Expected salary: $55000 - 70000 per year
Location: Cleveland, OH
Job date: Fri, 18 Apr 2025 02:04:30 GMT
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