CIBC is building a relationship-oriented bank for the modern world, seeking talented professionals who are dedicated to client success. As a Production Support Engineer II on the US Risk Technology team, you will support the anti-money laundering (AML) platform built using SAS Viya, focusing on application and database support, cloud computing, and collaboration with stakeholders.
Responsibilities
- Investigate application issues; prioritize incidents based on impact and severity
- Identify root causes and implement solutions to prevent recurrence
- Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management
- Write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines
- Manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure
- Oversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgrades
- Perform disaster recovery tests
- Build trusted working relationships with business stakeholders, technology partners, and external vendors
- Express technical concepts to non-technical audiences with precision and clarity
- Stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments
Skills
- At least 1 year of experience in an Application Support role
- Solid experience with Linux virtual machines
- Writing complex SQL queries
- Technical familiarity with cloud computing (preferably Azure)
- Strong communication skills
- Ability to prioritize work effectively in a fast-paced environment
- Experience with SAS Viya
- Relevant certifications related to SAS Viya
- Experience with IT Infrastructure Library (ITIL) practices for incident, change, and problem management
- Experience with PostgreSQL database
- Experience with disaster recovery tests
- Experience with AutoSys Workload Automation
- Experience with ServiceNow Platform
- Experience with Red Hat Enterprise Linux (RHEL)
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance
- Disability
- Other Insurance Plans
- Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
- Holidays
- 401(k)
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Company Overview
CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions. It was founded in 2017, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://us.cibc.com/en/home.html.