Job Summary:
At Helm Operations, we build the software that keeps the world’s maritime operations moving. From tugboats in Vancouver Harbour to offshore service vessels in the North Sea, our customers run their businesses with Helm CONNECT. And we don’t take that lightly.Job Description:
In this role, you’ll own the full lifecycle of Helm CONNECT’s integration portfolio, from custom client integrations (ERP, invoicing, HRIS, operational data syncs) to scalable integration products such as TVIB, SIRE, Fatigue Management, and future standards.
This role sits at the intersection of product thinking and delivery execution. You’ll decide which integrations become repeatable products and which remain custom engagements, while also owning the commercial and delivery success of custom integration projects.
You’ll work directly with customers, coordinate with Professional Services developers and Implementation Specialists, manage support escalations for live integrations, and mentor a junior Business Analyst based in South Africa supporting European client delivery.
This is not a traditional product role sitting inside a product org writing PRDs. You’ll be hands-on, scoping integrations, writing SOWs, reviewing data mappings, running testing calls with customers, and driving projects to completion.
What you are responsible for:
Integration Product Strategy (~25%)
Own the integration product roadmap: define which integrations become productized offerings (TVIB, SIRE, Fatigue Management, etc.) vs. remain custom engagements.
Identify patterns across custom integration work and turn repeatable solutions into scalable products with reusable templates, standard data mappings, and documented configuration guides.
Gather and synthesize customer feedback, support ticket trends, and market demands to prioritize the integration backlog.
Collaborate with Product, Engineering, and Sales to align integration product strategy with Helm CONNECT’s broader roadmap.
Custom Integration Delivery (~40%)
Own the full lifecycle of custom integration projects: from initial customer request through ROM, SOW, development coordination, testing, go-live, and post-launch support handoff.
Engage directly with customers to gather requirements, define data mappings and transformation logic, document solution designs, and manage expectations on scope, timeline, and cost.
Produce ROMs within 2 business days of a customer request; deliver SOWs within 14 business days of ROM acceptance.
Own the P&L on integration SOWs, scope, price, negotiate, and drive to signature.
Coordinate with PS developers on build timelines, manage the 3-week testing window, and run weekly status calls with customers and internal stakeholders.
Perform final QA approval, develop test plans, and ensure integrations meet documented requirements before go-live.
Ensure all project documentation (Confluence, status reports, IDD) is current and accessible to stakeholders including Dir. PS, Account Managers, and Implementation Specialists.
Support & Stakeholder Management (~20%)
Serve as the escalation point for live integration issues, triage, coordinate fixes with developers, and communicate resolution timelines to customers.
Monitor integrations post go-live (up to 1 month), then run structured handover calls with customers and Support to ensure continuity.
Manage communication across Dir. PS, Account Managers, AE/AM teams, PS Custom Dev, and Implementation Specialists - keeping all parties informed on milestone progress, blockers, and next steps.
Provide detailed stakeholder updates via Slack and Confluence when requested, including task completion timelines, next customer calls, and expected close dates.
Team Development & Process (~15%)
Provide dotted-line mentorship and technical guidance to a junior Business Analyst based in South Africa, supporting their growth on European client integration delivery
Build and maintain reusable integration assets: SOW templates, testing document boilerplates, solution design frameworks, and standard data mapping libraries.
Develop training materials for integration solutions and provide orientation and guidance to Implementation Specialists deploying completed integrations.
Continuously improve the integration delivery process, identify inefficiencies, standardize workflows, and reduce time-to-delivery.
What you bring to the team:
Must-Haves
3+ years of experience in a product management, business analysis, or technical project delivery role, ideally in a B2B SaaS or professional services environment.
Demonstrated experience scoping and delivering system integrations (API-based, file-based, or middleware). You understand data mappings, payloads, error handling, and what it takes to get two systems talking to each other.
Strong requirements gathering and documentation skills: you can run a customer call, extract what matters, and produce a spec that a developer can build from without ambiguity.
Commercial acumen: you’ve scoped, priced, and negotiated technical work. You understand SOWs, project budgets, and how to protect margin while keeping customers happy.
Comfort with ambiguity and low-structure environments. There is no JIRA board assigning you tasks. You see what needs to happen and you drive it.
Excellent written and verbal communication. You can translate between a customer saying “we need our data to sync” and a developer needing field-level transformation logic.
Organized and relentless about follow-through. You never leave a customer call without the next call booked. You don’t let balls drop.
Calm under pressure. When the customer, the AM, and the dev all need different things by end of day, you stay steady and work the problem.
Nice-to-Haves
Experience in maritime, fleet management, logistics, or port operations.
Familiarity with ERP integrations (SAP, Oracle, NetSuite, or similar).
Working knowledge of APIs, REST, JSON, and tools like Postman.
Experience with product management frameworks, roadmapping, prioritization, stakeholder alignment, applied in a services-adjacent context.
Knowledge of relational databases and SQL.
SDLC knowledge and experience working within or alongside development teams.
Post-secondary degree or diploma in Computer Science, Information Systems, Business, or equivalent experience.
What Success Looks Like:
First 90 Days
You’ve taken over active integration projects and are running customer calls, status updates, and testing cycles independently.
You’ve delivered at least one integration SOW from scoping through signature.
You can navigate Helm CONNECT well enough to scope integration feasibility without needing developer input on every question.
You’ve built a working relationship with the SA-based BA and established a rhythm for coordination on European accounts.
First Year
You own the integration product roadmap and have shipped at least one productized integration (e.g., TVIB or SIRE as a configurable, repeatable offering).
Custom integration delivery is running on a repeatable process with standardized templates, predictable timelines, and healthy margins.
You’re the recognized integration expert at Helm - customers, AMs, and developers come to you first.
The SA-based BA is operating with increasing independence on European integration delivery under your guidance.
At Helm, we don’t just keep the world’s maritime operations running, we keep our people growing. You’ll join a company that values ownership, precision, and teamwork as much as it values results.
Together We Win – We collaborate to create clarity, not chaos.
Own It – We take responsibility, solve problems, and build better every time.
Care Deeply – About our work, our people, and the customers we serve.
Enjoy the Ride – We take pride in the journey, not just the results.
Perks & Benefits:
Compensation with On-Target Earnings (OTE) of $88,000 – $110,000 CAD - Base salary range: $80,000 – $100,000 CAD
100% remote role
Flexible hours with overlap in core business time
Company-paid health, dental, and vision benefits from day one
Paid vacation + 7 floater days + birthday day off
Employee Stock Purchase Plan (after 6 months)
Professional development through Helm’s learning programs and development journeys
A supportive, inclusive, and collaborative culture where great ideas are encouraged and acted on
*Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. Total On-Target Earnings (OTE) include base salary plus a target performance bonus.*
*As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations. *
*Research has shown that women & under-represented minorities read lists of requirements and consider themselves unqualified if they don’t meet every single one. This list represents what we are ideally looking for, but we encourage you to apply even if you don't meet everything 100%. Everyone has unique strengths & weaknesses, and we hire for strengths and potential. *
Helm is proudly an Equal Opportunity Employer where everyone is welcome. Everyone brings a different personal story and perspective, and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
While we thank all candidates who apply, we will be reaching out to candidates who meet the hiring manager’s requirements on their resume..
Worker Type:
Temporary (Fixed Term)Number of Openings Available:
0