Operations Associate – CV Labs

CV Labs is the product and growth studio inside CanadaVisa, focused on transforming legal services through AI. The Operations Associate will ensure client files move through the pipeline efficiently, providing human judgment and support alongside an AI-powered platform.

Responsibilities

• Review files at speed. Use our AI-powered dashboard to process client applications. The system pre-validates documents, checks for inconsistencies, and auto-fills forms. You focus on the flags — the graceful bypasses, the name discrepancies, the edge cases the system escalates for human judgment
• Be the client's guide. You're the main point of contact for clients via our in-platform messaging system. They're navigating an unfamiliar process and they need someone who is warm, responsive, and clear. You'll answer questions, explain next steps, and keep files moving — targeting a one-day response time
• Manage volume. You'll carry a high-volume caseload across multiple stages — from eligibility review through government submission and beyond. Prioritization and triage are second nature to you
• Escalate with context. When a file hits a complex legal question, you package it with the right context and hand it to our attorneys. Good escalations save everyone time — you'll learn quickly what warrants a flag and what you can resolve yourself
• Spot what can be automated. Every time you repeat a task, ask whether it should exist. You'll work closely with our product team to identify patterns, suggest improvements, and help eliminate work that the system should be doing instead of you
• See files through to the finish. Track applications from submission through government decision. Verify signed documents, manage follow-ups, handle dormant files, and be the one to deliver the good news when an application is approved

Skills

• 1–3 years in an operations, client services, or process-intensive role
• Detail-oriented with the ability to catch discrepancies in documents
• Strong written communication skills with a warm, clear, and confident tone
• Ability to think in workflows, bottlenecks, and repeatable processes
• Curiosity about AI and experience using tools like ChatGPT or Claude
• Willingness to learn about legal and immigration processes
• Experience in high-growth environments like Stripe, Deel, or Shopify
• French proficiency for bilingual communication

Benefits

• Flexible — take what you need. We care about what you ship, not when you're at your desk.
• Competitive health, dental, and wellness coverage.

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