Operations Analyst - Investment Services (Corporate Actions & Income Processing)

KeyBank is a financial services institution, and they are seeking an Operations Analyst to support corporate actions processing for their clients. The role involves managing daily processing flows, analyzing reports, and resolving exceptions while ensuring a high level of client service and mitigating risks.

Responsibilities

• Performs a variety of analytical functions associated with the processing of corporate actions on our custody system, Global Plus
• Processes voluntary corporate actions such as conversions, consent solicitations, exchanges, mergers, optional dividends, puts, rights offerings, tender offers, and warrants
• Processes mandatory corporate actions such as spin-offs, name changes, bankruptcies, reorganizations, rights redemptions, bond defaults, and worthless assets
• Processes these corporate actions in a timely and accurate manner to limit liability to the corporation in a highly sensitive area
• Prepares client notification of pending corporate actions
• Communicates information to administrative officers and investment managers to allow various parties to make informed investment decisions
• Follows up with account officers to ensure timely processing of client elections
• Supports and backups the processing of income derived from equities and fixed income securities such as bonds, certificates of deposit, collateralized mortgage obligations, and mortgage backed securities
• Supports daily balancing of bond maturities and redemptions
• Supports research on class action payments received for closed trust accounts
• Analyzes information received and performs a variety of accounting, control, and processing functions leveraging knowledge of generally acceptable accounting principles and securities industry procedures to properly accomplish underlying transactions
• Resolves exceptions resulting from internal processing to affect accounting entries in a timely and accurate manner, while limiting liability to bank
• Identifies, initiates, and develops process improvement opportunities
• Works with department leadership team to implement improvements
• Assists with departmental projects
• Assists with open desk coverage
• Updates and maintain policies and procedures
• Complies with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and the bank
• Perform other duties assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned, at any time, with or without notice
• Participates in Business Reviews and Continuous Improvement initiatives
• Provide problem solving ability as well as support to others with problem solving
• Provide proactive client service
• Work in a team environment and implement continuous improvement initiatives to increase quality, speed and productivity within the department

Skills

• Bachelor's degree in Accounting, Finance or business-related area or equivalent work experience
• 1+ years of work experience in the financial services industry; investment operations experience preferred
• Industry experience or related analytical work experience is helpful
• Experience working with Microsoft Office Products (Excel, Word) required
• Excellent analytical and organizational skills
• Strong detail focus
• Ability to learn detailed processes quickly and function independently with limited supervision
• Excellent research and problem-solving skills
• Ability to work in a team environment
• Ability to Deliver the Key Difference through strong client focus and service
• Strong work ethic. High energy and drive
• Excellent written and verbal communications skills
• Effective time management associated with daily and non-daily assignments
• Proven ability to adapt as organization, business environment and/or customer expectations change
• Investment operations experience preferred

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