careerzynith is a leading marketplace that connects passionate fans with unforgettable live experiences. From concerts and theater productions to sports events and festivals, we empower millions of customers each year to secure the tickets they love. Our mission is to deliver seamless, reliable, and memorable service at every touchpoint, ensuring that both sellers and buyers feel valued, heard, and supported. As a fast‑growing company headquartered in Coppell, TX, careerzynith blends cutting‑edge technology with a deep love for the live‑event industry, creating a dynamic environment where innovation meets enthusiasm.
As a Night & Weekend Customer Service Associate on the Seller Operations team, you will be the frontline champion for our seller community and ticket‑buying customers. Your ability to navigate complex order scenarios, resolve issues swiftly, and maintain a high‑quality service experience will directly influence careerzynith’s reputation for excellence. This is more than a support position—it’s a pivotal role that drives trust, loyalty, and revenue growth across our platform.
During the onboarding period, you will complete a comprehensive new‑hire orientation that immerses you in careerzynith’s business model, the live‑event marketplace, and the technology that powers our platform. You’ll learn the fundamentals of ticket marketplaces, develop a solid understanding of seller‑buyer dynamics, and begin to identify potential order challenges before they arise.
In this phase, you’ll start investigating incidents that impact the customer journey, pinpointing where responsibility lies, and delivering equitable resolutions. You’ll handle day‑to‑day seller interactions that go beyond standard support, navigating the order queue to prioritize urgent matters and provide real‑time assistance.
By the end of the third month, you’ll be actively contributing to team learning initiatives, sharpening the skill sets required for both individual and collective goals. You’ll manage inbound seller calls across a broad spectrum of topics, monitor order pipelines, and ensure sellers confirm tickets promptly, thereby safeguarding the overall buyer experience.
careerzynith invests heavily in employee development. As you master the Seller Operations Associate role, you’ll have pathways to advance into senior support positions, team lead roles, or specialized functions such as fraud analysis, product operations, or seller success management. We provide access to internal training libraries, mentorship programs, and industry conferences, ensuring you stay at the forefront of live‑event technology and customer experience trends.
Our hybrid model blends the energy of an in‑office collaborative space with the flexibility of remote work. You’ll spend three days a week in our modern Coppell office—complete with breakout zones, snack stations, and a vibrant community of like‑minded colleagues—while enjoying two days of focused work from home. The first four weeks are dedicated to paid, in‑person training, after which you’ll transition to a night‑shift schedule (1:30 pm – 10:00 pm) with rotating days off, perfect for those who thrive outside traditional 9‑to‑5 hours.
If you’re ready to join a passionate team that values creativity, problem‑solving, and a love for live entertainment, we want to hear from you. Click the link below to submit your application, resume, and a brief cover letter highlighting why you’re the perfect fit for careerzynith’s Night & Weekend Customer Service Associate role.
At careerzynith, every ticket sold, every question answered, and every issue resolved contributes to the magic of live experiences worldwide. Your dedication to delivering elite service will help us maintain the trust of sellers and fans alike, while you grow your career in a supportive, forward‑thinking environment. Don’t miss the chance to be part of a company that celebrates both the excitement of the stage and the power of exceptional customer care. Apply now and start shaping unforgettable moments with careerzynith!
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