Job Title: Manager, Quality and Safety
Location: Remote
Employment Type: Full-time
Salary: $80,000- $85,000
Benefits: Eligible for medical, dental, vision, 401k and PTO
Key Responsibilities:
Quality & Safety Program Management
- Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting.
- Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts.
- Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact.
Data Management & Reporting
- Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables.
- Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review.
- Support internal and external quality meetings by preparing materials, summaries, and performance reporting
Chart Review Operations
- Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics.
- Track and support chart review workflows for new and existing clinicians.
- Ensure timely completion of chart reviews and provide status updates to clinical leadership.
Operational & Administrative Support
- Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools).
- Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date.
- Assist with implementation calls and provide support related to clinical quality and NP supervision requirements.
Tool Development & Process Improvement
- Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking. Identify opportunities to automate manual processes and improve reporting efficiency.
- Partner with internal teams to enhance visibility and access to quality and supervision data.
Cross-Functional & Partner Collaboration
- Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.
- Ensure partner quality requirements are supported through accurate reporting and operational execution.
Requirements
- Bachelor’s degree in Healthcare Administration, Public Health, Data Analytics, or a related field (Master’s degree preferred).
- Minimum of 2 years of experience in clinical quality reporting and analysis, data management, or healthcare program management.
- Experience working in a healthcare environment with a focus on clinical quality, compliance, process or performance improvement.
- Excellent written and verbal communication skills, with the ability to interact effectively with clinicians, leadership teams, and external partners.
- Proven ability to work cross-functionally, partnering with clinical leadership, operations, and IT teams.
- Experience working directly with external partners and stakeholders to meet contractual obligations and reporting requirements.
- Ability to manage complex projects, including the development and implementation of new processes or systems.
- Knowledge of patient safety, adverse event reporting, and strategies to improve clinical outcomes.
- Demonstrated ability to adapt to new systems and tools quickly.
- Strong problem-solving skills with a continuous improvement mindset.
- Ability to work independently while managing multiple priorities and deadlines.
- Experience with JIRA and Looker preferred.
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.