Level 1 Technical Support Representative for a leading Australian solar energy firm, handling first-line technical triage, ticket resolution, and manufacturer warranty tracking. The role involves owning the Level 1 support queue, using AI tools to accelerate workflow, and working directly with an established fast-growing Australian solar and battery storage provider.
Requirements
- Technical Domain Thinker: solid background in technical support, helpdesk operations, engineering, trades, or field support coordination with a physical hardware product component.
- Process Hybrid: comfortable operating inside modern ticketing tools (Zendesk, Freshdesk, HubSpot Service) as well as navigating structured product manuals and technical databases.
- AI-Adaptive Operator: actively uses generative AI tools (ChatGPT/Claude) as a workflow multiplier to accelerate lookup speed and refine written drafts.
- High-Accountability: manages queue independently, documents files immediately, and proactively flags blockers early.
- Communicate with pristine clarity and professional confidence, writing and speaking fluent English that meets strict Australian market expectations.
Benefits
- Competitive monthly salary
- Permanent, stable long-term seat with an established green-energy company
- Premium hardware setup provided (Mini PC shipped directly to you)
- Dedicated Philippine daytime shift hours (5:30 AM - 2:30 PM PHT) aligning with Adelaide business hours
- All-expenses-paid annual company workshop in the Philippines, covering flights and accommodation
- Ongoing coaching and advocacy from an assigned Success Manager (CSM)
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