Experienced Government and Corporate Affairs Customer Service Specialist – Travel Industry Expertise and Relationship Building
**Job Description:**
About arenaflex
Arenaflex is a dynamic and innovative organization that is shaping the future of travel and customer service. With a rich history and a commitment to excellence, we are dedicated to providing exceptional experiences for our customers and employees alike. As a leader in the industry, we are constantly pushing the boundaries of what is possible, and we are seeking talented individuals to join our team and help us achieve our goals.
Job Summary
We are seeking an experienced Government and Corporate Affairs Customer Service Specialist to join our team at arenaflex. As a key member of our Corporate Affairs Team within the Government Affairs Division, you will play a critical role in promoting and selling air travel on arenaflex, while also providing exceptional customer service to our clients. If you are a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Promotes and sells air travel on arenaflex
- Prepares itineraries, computes fares, issues refunds, and prepares and issues tickets
- Answers inquiries regarding general travel information and resolves customer problems in a mutually beneficial manner
- Communicates with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicates new rules, policies, and procedures that would affect the customer
What You'll Need for Success
To be successful in this role, you will need to possess the following skills and qualifications:
Minimum Qualifications
- Bachelor's degree in a relevant field or equivalent experience/training
- Ability to demonstrate excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE
- Ability to be resourceful and creative at immediate problem resolution
- Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable
- Satisfactory attendance required
Preferred Qualifications
- Experience in the travel industry, preferably in a customer-facing role
- Knowledge of airline operations and policies
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Excellent communication and interpersonal skills
What You'll Get
As a valued member of the arenaflex team, you will have access to a range of benefits and perks, including:
Travel Perks
- Travel opportunities: You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits
- On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well.
- Virtual doctor visits, flexible spending accounts, and more.
Wellness Programs
- We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
401(k) Program
- Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Work Environment and Company Culture
Arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Career Growth Opportunities and Learning Benefits
Arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including:
Training and Development Programs
- On-the-job training and mentorship
- Online training and development courses
- Conferences and workshops
Leadership Development
- Leadership training and development programs
- Mentorship and coaching
How to Apply
If you are a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and to submit your application.
We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we encourage applications from individuals with disabilities.
Thank you for considering arenaflex as your employer of choice. We look forward to hearing from you!