Confie is a company seeking an IT Integration Support professional responsible for system monitoring, maintenance, and support of networked software and operating systems. The role involves providing end-user support and troubleshooting applications and software.
Responsibilities
- Serve as point of contact within the IT Operations to provide technical support to end-users
- Help users on a day-to-day basis with IT-related issues
- Computer repair and troubleshooting
- Troubleshoot software and network issues
- Troubleshoot basic Active Directory/Window Domain issues
- Perform proactive maintenance in PCs and Printers
- Configure and install PCs, printers, and scanners
- Perform first-level problem determination and resolution
- Escalate unresolved issues to appropriate team members
- Monitor and follow up on outstanding issues and update users on the current status
- Assist with special projects as needed
- Consistently meet or exceed requirements/performance criteria
Skills
- Field Technician experience
- Ability to travel up to 50%
- Cisco and Networking experience
- Basic Microsoft Windows/Microsoft 0365 environment
- Experience with Asset Management and ITSM Platforms
- Excellent attitude and interpersonal skills
- Communicate effectively and professionally with all levels of personnel
- Detail and customer service-oriented
- Problem-solving skills to resolve issues
- Must be willing to work outside normal business hours as needed
- Must have strong Microsoft Windows 10 hands-on experience
- English fluency
- Bilingual in English/Spanish preferred
- Citrix/iGEL experience
Benefits
- Generous PTO plans, sick pay and health benefits
- Annual bonus based on employment standing*
- Work from home and hybrid model employment
- Confie Enablement Fund/ Scholarship Program
- I-Care Recognition Program
- Corporate Social Responsibility Program
- Diversity, Equity and Inclusion Initiatives
- Confie Hub and Discount Programs (Gym Membership)
Company Overview
Confie is one of the nation’s largest and most respected independent personal lines insurance distributors. It was founded in 2008, and is headquartered in Huntington Beach, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.confie.com.Company H1B Sponsorship
Confie has a track record of offering H1B sponsorships, with 2 in 2025, 4 in 2024, 2 in 2023, 2 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.