David Gooding Inc. is seeking a highly organized and detail-oriented Inside Sales Representative/Quotes Specialist to join their team. In this hybrid role, you will specialize in commercial drain products and play a crucial role in the sales process by accurately preparing quotes for customers, ensuring they receive competitive pricing and product information.
Responsibilities
- Collaborate with the sales team to understand customer requirements and provide accurate and timely quotes for commercial drain products
- Review customer inquiries and specifications to determine the appropriate product solutions and pricing
- Work closely with suppliers and internal departments to gather necessary information and ensure accurate quotes
- Maintain a comprehensive knowledge of commercial drain products, including their features, specifications, and pricing
- Keep up-to-date with market trends, competitor products, and industry developments related to commercial drain products
- Communicate effectively with customers to clarify requirements, provide product information, and address any questions or concerns related to quotes
- Prepare and present quotes in a clear and professional manner, ensuring accuracy and compliance with company policies and procedures
- Follow up with customers to ensure timely feedback on quotes and address any modifications or revisions as required
- Assist the sales team in negotiation and pricing discussions with customers, providing necessary documentation and support
- Maintain accurate records of quotes, sales data, and customer interactions using the company's CRM system
- Collaborate with the operations and logistics teams to ensure seamless order processing and timely product delivery
- Field customer-service phone calls that may pertain to technical questions, pricing questions, or order issues
Skills
- Must have prior Quotes experience
- Previous experience in a similar role, preferably as a Quotes Specialist or Sales Support Specialist within the commercial drain products industry
- In-depth knowledge of commercial drain products, including various types of drains, pipe systems, and related accessories
- Excellent attention to detail, with the ability to accurately interpret customer requirements and prepare competitive quotes
- Strong communication skills, both written and verbal, to effectively interact with customers, suppliers, and internal teams
- Exceptional organizational and time management abilities to handle multiple quotes simultaneously and meet tight deadlines
- Proficient computer skills, including experience with CRM systems, MS Office Suite, and other relevant software
- Strong problem-solving skills and the ability to work independently as well as collaboratively within a team
- A customer-centric approach with a focus on providing excellent service and building strong relationships with clients
- Flexibility and adaptability to thrive in a fast-paced and dynamic work environment
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview
Manufacturer's rep firm for the Plumbing and Heating industry covering from Maine to Virginia. It was founded in 1980, and is headquartered in Brockton, Massachusetts, USA, with a workforce of 51-200 employees. Its website is http://goodingd.com.