Are you a motivated and customer-focused individual looking to propel your career forward? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a top-tier global provider of transportation services, where we're seeking a talented Customer Service Representative to join our team on the 2nd shift.
As a Customer Service Representative at arenaflex, you'll have the unique opportunity to balance your time between our remote office and home, enjoying the flexibility that comes with a hybrid work arrangement. This role requires a strong and diverse skillset, and we're eager to find someone who can drive success in a fast-paced environment.
**What You'll Need to Succeed as a Customer Service Representative at arenaflex**
To excel in this role, you'll need to possess the following minimum qualifications:
* 2 years of customer service experience, with a proven track record of delivering exceptional results
* Strong computer, typing, and 10-key skills, with the ability to navigate multiple software systems
* Experience with Microsoft Office, including Word, Excel, and Outlook
* Availability to work a variety of shifts, including days, evenings, nights, and weekends, with a willingness to adapt to changing schedules
While not required, we also welcome candidates with the following preferred qualifications:
* Transportation experience, with a strong understanding of logistics and supply chain management
* Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management
**About the Customer Service Representative Job**
As a Customer Service Representative at arenaflex, you'll be responsible for a range of tasks, including:
* Bill shipments according to applicable tariffs and pricing agreements
* Recognize and resolve documentation errors, ensuring accuracy and compliance
* Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
* Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
* Process over, short, and damaged freight and related documentation for customer resolution
**What You'll Do on a Typical Day**
As a Customer Service Representative, you'll work closely with customers, colleagues, and management to resolve issues and provide exceptional service. Your typical day may involve:
* Collaborating with internal teams to resolve customer complaints and concerns
* Analyzing and resolving documentation errors, ensuring accuracy and compliance
* Providing accurate and timely information to customers, including shipment tracking and status updates
* Processing and resolving over, short, and damaged freight, ensuring customer satisfaction
* Participating in ongoing training and development to stay up-to-date on industry trends and best practices
**Customer Service Representatives are Required to:**
* Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
**About arenaflex**
arenaflex is a top ten global provider of transportation services, with a highly integrated network of people, technology, and physical assets. We're committed to leveraging the skills and experience of our employees to drive positive results and ensure a bright future for ourselves and our customers. If you're looking for a growth opportunity, join us at arenaflex.
**We're an Equal Opportunity/Affirmative Action Employer**
Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
**All Applicants Must Pass a Pre-Employment Drug Test**
As a condition of employment, all applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
**The Above Statements are Not an Exhaustive List of All Required Responsibilities, Duties, and Skills for This Job Classification**
We're excited to welcome a talented and motivated individual to our team. If you're ready to contribute to a thriving team and propel your career forward, we encourage you to apply now!
**Ready to Apply?**
If you're a motivated individual with a passion for customer service, we invite you to apply now. We're excited to review your application and look forward to the opportunity to discuss this role further.