HR Employee Support Generalist

Moog Inc. is a performance culture that empowers people to achieve great things. They are seeking an HR Employee Support Generalist to serve as the first point of contact for HR inquiries, ensuring timely and accurate responses while delivering exceptional service to employees and managers.

Responsibilities

• Manage resolution of all types of level 1 HR issues and questions (Voice, Email, Mail, Fax, Walk-in) on time with a high degree of accuracy and commitment to delivering “WOW” service
• Work with established policies, procedures, and performance criteria for delivering Employee Support services
• Demonstrate the ability to analyze calls and know when to escalate issues
• Each team member will have a specific area of primary responsibility for tactical support, i.e., payroll, learning and development, compensation, etc., but will be expected to have knowledge across all disciplines of HR
• Complete required training and demonstrate the imparted knowledge, skills, and competencies from the training into on-the-job performance across all functions of HR
• Provide support for HRMS processes and updates across the US
• Continuously identify opportunities and make recommendations to improve the cost, quality, and timeliness of the service delivery
• Use Case Management System and Knowledgebase to effectively respond to employee issues

Skills

• Typically, a bachelor's degree in human resources, business, or a related field
• At least one year in customer service, HR support, or a call center environment
• Proficiency in Microsoft Office Suite, including advanced Excel functions (e.g., pivot tables, VLOOKUP) to analyze data effectively
• Strong interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering 'WOW' experiences
• Ability to manage confidential information with discretion and professionalism while demonstrating empathy and problem-solving skills
• Comfortable working in a fast-paced environment, managing multiple inquiries efficiently, and knowing when to escalate issues
• Willingness to support work hours ending at 7 PM ET on a rotating schedule
• Must live local to the Buffalo, NY area to work onsite
• Familiarity with HR systems (such as Workday or similar HRIS), SharePoint, or other employee support platforms is highly desirable

Benefits

• Great compensation package
• Annual profit sharing
• Matching 401k
• Ability to participate in Employee Stock Purchase Plan
• Flexible Spending and Health Savings Accounts
• Flexible paid time off
• Holidays and parental leave program
• Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
• Tuition Assistance
• Mentorship and coaching opportunities
• Leadership development and other personal growth programs
• Employee Resource Groups
• Cultural events, and celebrations

Company Overview