Role Description
Develop, implement, evaluate, and manage client-supported TeleNeurology programs that mitigate high-risk clinical practices and lead to higher patient satisfaction, more cost-effective care, and innovative and best practices.
• Provide 24/7 supervision and back-up support to the TeleNeurology team.
• Identify gaps in knowledge and resources necessary to achieve optimal performance.
• Lead team activities and monitor operational performance to achieve key performance indicators (KPIs) and financial goals.
• Systematically deploy practice knowledge to drive standard practices within TeleNeurology and the Neurology OPS team.
• Advise, assist, and mentor TeleNeurology admin team.
• Participate in group calls and other communications with site coordinators and remote team relationships.
• Represent the practice line as a strong and positive leader.
• Serve as the subject matter expert for the admin team.
• Provide administrative support to TeleNeurologists, Medical Directors, and Regional Directors.
• Assist the OPS team in assuring monthly call schedule is completed timely and accurately.
• Partner with the Operations Director to disseminate and drive system and process best practices.
• Collaborate with all departments to build optimal workflows for the practice line.
• Partner with physicians, workgroups, and committees to develop onboarding and education materials.
• Gather documentation for Credentials and Partnership Affairs Committee (CPAC) meetings and Joint Commission Accreditations.
• Provide project management and project support on an ad hoc basis for organizational/department initiatives.
• Serve as a backup to the admin team to assist with day-to-day operations and management.
• Supervise daily operations by managing schedules, assigning work, monitoring workflows, and ensuring deadlines are met.
• Review and audit work assignments to monitor quality, timeliness, and productivity.
• Oversee special projects and meet timelines as assigned by manager.
• Participate in notifying leadership of potential issues/concerns.
• Participate in recruiting, hiring, and training of team personnel as required.
• Participate in goals discussions, performance evaluations, and coaching/counseling of team personnel.
Qualifications
• Associate’s degree and two (2) years of healthcare operations experience required OR an equivalent combination of education and experience.
• Demonstrated experience partnering with clients to develop a competitive advantage in their marketplace required.
• Supervisory experience in a customer service organization required.
• Bachelor’s degree in Healthcare or Business Administration preferred.
• Four (4) years of related healthcare operations experience preferred.
• Knowledge of medical terminology.
• Solid knowledge of healthcare management, ideally encompassing hospital-based management and physician practice management.
• Deep understanding of the physician’s clinical, management, and leadership roles in the healthcare environment.
• Knowledge of healthcare, medical, and/or psychiatric terminology.
• Ability to rapidly assess needs and deliver solutions (results oriented).
• Knowledge of payer contracting and its impact on the physician practice.
• Knowledge of credentialing and licensing procedures.
• Knowledge of performance measures that affect Hospitalist Practices and medical-legal considerations affecting medical practice.
• Strong analytical skills, creative conceptualization, collaborative management ability, polished interpersonal skills, and strong verbal and written communication skills.
• Demonstrated effective customer service techniques.
• Ability to read, understand, and communicate in English sufficiently to perform the duties of the position.
• Ability to establish and maintain effective working relationships as required by the duties of the position.
• Intermediate knowledge of Microsoft Suite (Word, Excel, PowerPoint, Outlook, OneNote), Adobe and other computer applications.
• Ability to manage a call center consistently assessing call volumes, response times, and other KPIs.
Benefits
• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions.
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.