The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm.
A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value
CORE RESPONSIBILITY
Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio.
KEY RESPONSIBILITIES
• Drive a closed-loop feedback system between claims, risk control, and placement.
• Align Series claims and risk control teams under a consistent casualty framework.
• Partner with risk control to prioritize interventions based on severity drivers.
• Embed claims insights into client risk control strategies.
• Deliver a combined claims + risk control value proposition to clients.
• Identify systemic loss drivers and deploy coordinated risk control initiatives.
• Translate claims trends into targeted, measurable risk control actions.
• Serve as senior escalation point for complex, high-severity casualty and product recall claims.
• Maintain senior-level relationships with carrier claims leadership.
• Support E&O mitigation through disciplined claims governance and documentation standards.
• Develop and deliver national claims training and thought leadership.
• 15+ years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment.
• Deep expertise in GL, Auto, and complex casualty claims; product recall experience preferred.
• Strong understanding of litigation management, legal strategy, and claims defense processes; prior experience working within or closely alongside legal teams strongly preferred.
• Experience engaging with defense counsel, managing litigation budgets, and influencing case strategy and outcomes.
• Demonstrated ability to lead claims advocacy at a national or enterprise level.
• Experience working across matrixed organizations with multiple business units.
• Strong communication, negotiation, and stakeholder management skills.
• Experience integrating claims insights with risk control, analytics, and placement strategies.
SUCCESS METRICS
• Reduction in loss frequency and severity through coordinated claims and risk control initiatives.
• Increased client adoption of integrated casualty strategies (claims + risk control).
• Improved outcomes on key loss drivers (auto, GL severity, litigation trends).
• Stronger alignment between claims strategy, risk control, and placement decisions.
• Increased producer and client confidence in claims advocacy.
Open to remote locations.
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