Key Job Details:
- Position: Customer Service Specialist
- Location: Remote
- Start Date: Immediate openings available
- Compensation: Competitive salary starting at $18.00 per hour
- Company: AdaptHealth
About Us:
At AdaptHealth, we're dedicated to providing full-service home medical equipment products and services that empower patients to live their best lives - out of the hospital and in their homes. We're seeking a compassionate and detail-oriented Customer Service Specialist to join our team and make a profound impact on the quality of patients' lives.
Job Summary:
As a Customer Service Specialist, you will be responsible for learning and understanding the entire front-end process to ensure successful service for our patients. You will work in a fast-paced environment, answering inbound calls, making outbound calls, and providing exceptional customer service to patients, families, and healthcare professionals.
Key Responsibilities:
- Develop and maintain working knowledge of current products and services offered by the company
- Answer all calls and emails in a timely manner, adhering to performance goals
- Document all call information according to standard operating procedures
- Answer questions about products and services, retail stores, general service line information, and other information as necessary
- Process orders, route calls to appropriate resources, and follow up on customer calls where necessary
- Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
- Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
- Navigate through multiple online EMR systems to obtain applicable documentation
- Enter and review all pertinent information in EMR system, including authorizations and expiration dates
- Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies
- Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
- Facilitate resolution on customer complaints and problem-solving
Requirements:
- High School Diploma or equivalent required
- One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management
- Excellent customer service skills, analytical and problem-solving skills, and attention to detail
- Proficient computer skills and knowledge of Microsoft Office
- Ability to prioritize and manage multiple tasks, work independently, and as part of a group
What We Offer:
- Competitive salary starting at $18.00 per hour
- Opportunity to make a profound impact on the quality of patients' lives
- Flexible work arrangements, including remote work options
- Equal opportunity employer with a commitment to diversity and inclusion
How to Apply:
If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Please submit your application without delay.
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