At Gradient Labs, we're building the AI customer operations platform for financial services.
Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.
We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.
🎯 How you’ll make an impact
This is a foundational role for our GTM motion. You'll own the systems and signals behind how we identify, segment, and reach our ICP, stitch our BDR, marketing, and sales ops into one streamlined operation, and be a critical partner to our AEs and our Head of Marketing in turning those signals into pipeline.
Most of the day-to-day work comes down to:
Building super-qualified, relevant lists. There are fifty ways to build a list, but what we actually want is volume within a tightly defined core ICP. You'll define the right way to do that for each of our segments and run it consistently.
Owning the outbound motion end to end. We sell to a targeted enterprise ICP, so this isn't an ultra-high-volume game. It's low-volume, high-frequency, high-quality outbound: combining email and LinkedIn into multi-touch plays that land with our personas, managing domains and deliverability, owning reply handling, and auditing success.
Supporting sales with pipe-gen. Partner closely with our AEs on account strategy. Surface intent signals, prioritise the right accounts, and make sure no signal goes to waste.
Connecting the operations layer. BDR ops, marketing ops, and sales ops currently run as separate threads across HubSpot, Clay, CommonRoom, LGM, Apollo, and Instantly. You'll bring a point of view on how these should fit together, build the integrations and workflows that make them one system, and keep iterating so the whole thing gets better month over month.
Plugged into the GTME/AI market. You have a real read on how the space is moving: what operators at peer companies are building, which categories and tools are emerging, what's working in practice vs. what's hype.
💡 What you’ll bring
Enterprise SaaS operations background. 5+ years in a rev ops, marketing ops, or sales ops role at an enterprise SaaS company. You've run strong account-based motions before.
Systems-building instinct: You think in workflows. You can take a half-built thing, see what it should be, and build it into a system that compounds. You're fluent in tools like HubSpot, Clay, and Apollo but you treat the tools as interchangeable; the operation is the point.
Genuine AI fluency. You use AI every day as the way you work. You're great at prompting, comfortable building small agents, and creative about what AI can take off your plate.
Fast pace and bias to action. Fast is your default. You’d rather try something today than schedule a meeting about it next week.
High agency and ownership. You evaluate whether your work is producing results. If something isn't working, you flag it early with a recommendation rather than more activity.
Comfort with ambiguity. You're at home in an early-stage environment and don't wait to be told what's important.
Why join Gradient Labs?
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.
You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking
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