General Dynamics Information Technology is a global technology and professional services company supporting government, defense, and intelligence projects. They are seeking a Full-Time Customer Support Professional to manage inbound calls, online chats, and messages, providing solutions and support to customers in a fast-paced contact center environment.
Responsibilities
- Answering incoming phone calls, chats, and messages on behalf of client; providing accurate and appropriate information to callers
- Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
- Identify, diagnose, and resolve customer issues, escalating complex issues as necessary
- Simultaneously managing multiple inquiries via chat as needed
- Placing outbound customer service or customer satisfaction calls, as required by client
- Completing call guides; gathering and verifying required information
- Adhering to established customer service and documentation standards within required time frames
Skills
- High school diploma or G.E.D
- Zero or more years of customer service or other telephone experience
- Ability to simultaneously oversee multiple customer inquiries and manage competing priorities in a fast-paced contact center environment
- Texas resident living within a 60 mile radius of our El Paso facility
- Ability to read, write, and speak Spanish and English fluently
- Ability and willingness to work and train onsite as required
- Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 7 pm MST)
- Access to high speed wired internet connection
- Access to a quiet work environment free from distractions
- Ability to pass a criminal background check, drug screening, and credit check
- US Citizenship
- One or more years of contact center experience highly preferred
- Demonstrated experience adhering to contact center scheduling
Benefits
- A variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company Overview
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics. It was founded in 1999, and is headquartered in Falls Church, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.gdit.com/.