Introduction to arenaflex
At arenaflex, we value each colleague's contributions, management, and effect, recognizing that every individual plays a crucial role in our business enterprise's achievement. We strive to uphold our organization values and effective backing promise, aiming to offer the arena's first-class purchaser experience every day with maximum integrity. Our environment is designed to make each person feel seen, heard, and valued, belonging to a crew that leads the way collectively.
About the Role
We are seeking a skilled professional to join our team as a Data Entry and Live Chat Specialist. This role is part of our Customer Listening Team, responsible for handling the end-to-end Voice of the Customer technique. With over 5M surveys received from clients each year across the consumer, business, and service provider area, this technique includes the layout and programming of customer experience surveys translated into over 10 languages and added in more than 20 countries.
Key Responsibilities
- Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics.
- Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile crew in technology to transform and innovate the end-to-end Voice of the Customer method.
- Collaborate with utility teams to outline, frame, and capture business needs, growing information of Voice of the Purchaser methods and leveraging the same to outline and transform the facts within the Cornerstone large data platform.
- Design and build a sturdy records model architecture to aid most fulfilling statistics processing and standardized metric definitions.
- Enable big statistics and batch/actual-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions, ensuring information first-rate and accuracy through intensive testing at variable and use case degree.
- Offer guidelines to enhance competencies to drive efficiency in computing programs using massive data ecosystem.
- Power consumer tale evaluation & elaboration, design and development of software program programs, checking out & builds automation tools.
- Proactively identify and automate manual obligations to improve best and efficiency.
Essential and Preferred Qualifications
To succeed in this role, you should have hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, development launch management, and troubleshooting understanding for data-driven tasks for a span of no longer less than 3+ years. This should involve active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables. Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups, is also essential.
Skills and Competencies
- Strong understanding of data-driven technologies and methodologies.
- Excellent collaboration and communication skills.
- Ability to work in an Agile environment and adapt to changing requirements.
- Strong problem-solving skills and attention to detail.
- Ability to proactively identify and automate manual tasks.
Career Growth Opportunities and Learning Benefits
At arenaflex, we prioritize the holistic well-being of our colleagues and their loved ones, offering benefits and applications that guide their physical, financial, and intellectual health through each stage of life. We provide career development and education opportunities, recognizing that our colleagues' growth is essential to our success.
Work Environment and Company Culture
Our work environment is designed to be flexible, with hybrid, onsite, or digital arrangements depending on the position and business need. We prioritize our colleagues' well-being, offering generous paid parental leave policies, free access to international on-site health facilities staffed with nurses and doctors, and free and confidential counseling aid through our Healthy Minds application.
Compensation, Perks, and Benefits
We offer competitive base salaries, bonus incentives, and support for economic well-being and retirement. Our benefits package is designed to recognize and reward our colleagues' contributions, providing a comprehensive and supportive environment that fosters growth and success.
Conclusion
If you are a motivated and skilled professional looking for a challenging and rewarding opportunity, join arenaflex as a Data Entry and Live Chat Specialist. With a competitive salary of $35/hour, this role offers the chance to work remotely in Chile, focusing on customer experience and data-driven solutions. Apply now to be part of a crew that leads the way collectively, upholding our organization values and effective backing promise to offer the arena's first-class purchaser experience every day.
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