Introduction to arenaflex
arenaflex is a leading multi-specialty physician-led organization that has been providing access to extraordinary care for over two decades. With a network of over 600 doctors and advanced practice providers, we are committed to delivering high-quality healthcare services to our patients. Our organization is dedicated to improving the health and well-being of the communities we serve, and we are seeking a talented and compassionate Remote Customer Service Specialist to join our After Hours Team.
Job Overview
As a Remote Part Time Customer Service Specialist at arenaflex, you will be the initial point of contact for patients, healthcare facilities, physicians, and clinical staff, facilitating patient healthcare needs and providing exceptional customer service. You will be responsible for answering a high volume of inbound calls, navigating our electronic health record system, and capturing and documenting demographic and financial information. If you have recent healthcare or customer service experience and are passionate about delivering outstanding patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
- Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
- Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues and consulting/escalating to clinical staff when necessary.
- Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and communicating in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations.
Essential Qualifications
- High School Diploma or GED required.
- 2-5 years of experience in customer service or healthcare, with recent experience preferred.
- Typing speed of minimum 35 wpm with 90% accuracy required.
- Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position.
- Must live within 1 hour of St. Louis, Missouri.
Preferred Qualifications
- Experience working in a healthcare setting or with electronic health records.
- Knowledge of insurance basics, MyChart, and appointment instructions.
- Excellent communication and critical thinking skills, with the ability to work in a fast-paced environment.
- Ability to work effectively in a team environment and provide exceptional customer service.
Skills and Competencies
To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to be proficient in navigating electronic health records, capturing and documenting demographic and financial information, and maintaining accountability for accurate data entry. Strong critical thinking and problem-solving skills are essential, as well as the ability to work in a fast-paced environment and provide exceptional customer service.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Remote Customer Service Specialist, you will have access to training and development programs, including our arenaflex Institute for Learning and Development. You will also have the opportunity to work with a talented team of healthcare professionals and gain experience in a fast-paced and dynamic environment.
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to providing a positive and respectful work environment that promotes collaboration, creativity, and innovation. As a Remote Customer Service Specialist, you will be working from home, but you will still be an integral part of our team and will have opportunities to connect with your colleagues and contribute to our mission.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a comprehensive benefits package that includes medical, dental, vision, life insurance, and legal services. We also offer a pension plan, 401(k) plan with company match, tuition assistance, and paid time off. As a part-time employee, you will be eligible for benefits and will have access to our arenaflex Total Rewards program.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As a Remote Part Time Customer Service Specialist at arenaflex, you will have the opportunity to work with a talented team of healthcare professionals, gain experience in a fast-paced and dynamic environment, and contribute to our mission of providing high-quality healthcare services to our patients. Apply today and join our team of dedicated and compassionate healthcare professionals!
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