Introduction to arenaflex
arenaflex is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. With a strong presence in the industry, arenaflex is committed to making a positive impact on the lives of its customers and patients. As a company, arenaflex values diversity, equity, and inclusion, and is an equal opportunity employer, including disability/veterans. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, arenaflex has an exciting opportunity for you to join its team as a Customer Service Representative – Data Entry and Patient Enrollment Specialist.
Job Overview
In this full-time remote work opportunity, you will be responsible for performing data entry tasks, patient enrollment, and providing exceptional customer service to patients and prescribers. As a key member of the arenaflex team, you will work under direct supervision to achieve individual and team goals, while ensuring compliance with company policies and procedures. If you have excellent communication skills, are proficient in using computer systems, and have experience in a pharmacy or customer service environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Utilize arenaflex's data entry techniques and rules to process new patient enrollments by entering information into the appropriate system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to obtain missing prescription information and interpret medical abbreviations (SIG codes).
- Resolve all data entry issues related to exceptions.
- Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
- Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
- Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
- Provide support to Pharmacists, both those in the office and those in different locations.
- Identify and communicate issues to senior-level staff as appropriate.
Essential Qualifications
- High School Diploma or GED.
- Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
- Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online.
- Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
- Communicate effectively in writing and verbally.
- 18 years old or older.
Preferred Qualifications
- At least one year of pharmacy technician experience in a retail or call center environment.
- At least one and a half years of experience as a pharmacy technician with a certification/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
- Fluency in Spanish and English.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative – Data Entry and Patient Enrollment Specialist, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. With a strong focus on training and development, you will be able to enhance your career prospects and take on new challenges within the company.
Work Environment and Company Culture
arenaflex is a company that values its employees and is committed to creating a positive and inclusive work environment. As a remote worker, you will be part of a team that is passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and customers. With a strong focus on diversity, equity, and inclusion, arenaflex is a company that welcomes and values diversity in all its forms.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary range of $27-$35 per hour, as well as a range of perks and benefits that are designed to support the well-being and career development of our employees. With a strong focus on work-life balance, we offer flexible working arrangements and a range of benefits that are designed to support your physical and mental health.
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Service Representative – Data Entry and Patient Enrollment Specialist. With a strong focus on career growth and development, a positive and inclusive work environment, and a range of perks and benefits, arenaflex is a company that is committed to supporting the well-being and career aspirations of its employees. Apply now to take the first step in your new career with arenaflex!
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