At arenaflex, we are seeking an experienced and results-driven Field Service Staff Manager to join our team. As a Field Service Staff Manager, you will be responsible for leading a team of Field Service Technicians and Work Preparators in the territory of NY, NJ, and MA, ensuring exceptional customer satisfaction, quality of work, and profitability. If you have a passion for the electrical and mechanical field, excellent leadership skills, and a customer-centric approach, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex has been a leading provider of fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions for over 50 years. Our product brands offer world-class electrical-thermal efficiencies with industry-leading emissions. We pride ourselves on our great customer service, innovative solution development, and ability to adapt to changing markets. Our team is comprised of results-focused professionals with the skills to achieve project goals across multiple industries.
**Key Responsibilities**
As a Field Service Staff Manager at arenaflex, you will be responsible for the following key areas:
* Direct management of the Field Service Technicians and Work Preparators within the dedicated service region NY/NJ and MA, focusing on quality of work, profitability, target agreements, employee development, EHS, and customer satisfaction.
* Responsibility for classification according to the qualifications of the service technicians in the service region.
* Responsibility for the quality of work execution of Customer Contractual obligations, repairs, overhauls, and warranty procedures across all product lines in the service region, in close cooperation with the WP.
* Collaboration in the strategic planning of the service region.
* Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region.
* Supporting the Service Sales Manager by developing and introducing standardized processes.
* Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers to improve the reputation on the market.
* Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high-quality, timely service (e.g., on-site spare parts delivery, new business opportunities).
* Cost optimization of service calls and fulfillment of service contract requirements.
* Escalation of complex technical issues to the Technical Services Group.
* Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties).
* Increasing customer satisfaction by ensuring fast response times and provision of the necessary service know-how.
* Reviewing Technician time cards and hours billed.
* Ensuring on-time job closing in working with operations staff.
**Qualification Requirements**
To be successful in this role, you will need to possess the following qualifications:
* Several years of experience in the electrical and/or mechanical field (preferably in plant engineering/energy sector) and in service (preferably).
* Completed technical or electrical/electronic vocational training.
* Excellent written and spoken communication skills in English.
* High degree of flexibility and resilience.
* Ability to motivate employees internally.
* Ability to analyze and optimize processes and procedures.
* High degree of customer orientation, problem-solving, and negotiating competences.
* Confident handling of Oracle and Microsoft applications.
* Willingness to travel.
**Desired Qualifications**
We are looking for candidates with the following desired qualifications:
* Knowledge of gas engine series of the arenaflex products.
**What We Offer**
As a Field Service Staff Manager at arenaflex, you will enjoy a competitive salary, a dynamic work environment, and opportunities for career growth and development. Our company culture values innovation, customer satisfaction, and teamwork, and we offer a range of benefits, including:
* A competitive salary and benefits package.
* A dynamic and supportive work environment.
* Opportunities for career growth and development.
* A comprehensive training program to enhance your skills and knowledge.
* A collaborative and customer-centric team culture.
* Access to the latest technology and tools to support your work.
* A flexible and remote work arrangement.
**How to Apply**
If you are a motivated and results-driven professional with a passion for the electrical and mechanical field, excellent leadership skills, and a customer-centric approach, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**We Want to Hear From You!**
Don't hesitate to apply today and let's build the future together. We are excited to receive your application and look forward to discussing this opportunity with you further.