At careerzynith, we're revolutionizing the way the oil and gas sector approaches methane emissions. Our innovative operating system empowers companies to effortlessly find, fix, and report these emissions, making a significant positive impact on the planet. As our first Customer Success hire, you'll play a pivotal role in shaping the customer journey, from onboarding to long-term success. You'll work closely with our customers, helping them navigate our solution and ensuring they achieve their goals.
**Your Mission**
As our first Customer Success & Implementation Manager, you'll be responsible for owning the full customer lifecycle, from onboarding to long-term success. You'll work hands-on with our customers, guiding them through the implementation process, ensuring they achieve their desired outcomes, and building strong relationships at all levels. Your work will have a direct real-world impact, and you'll play a key role in building the foundation for how we scale Customer Success going forward.
**Key Responsibilities**
* **Own the full customer lifecycle**: Own all post-sales activities, including onboarding, adoption, retention, and account health monitoring.
* **Execute technical implementation**: Handle the end-to-end setup for new customers, including data extraction, cleansing, and transformation.
* **Be a trusted advisor on regulatory topics**: Guide customers through compliance questions and help them navigate complex regulatory landscapes.
* **Build strong relationships at all levels**: Communicate with empathy and clarity to create long-term trust with customers, from field operators to senior management.
**This Role is Right for You if...**
* You're a numbers-driven thinker with a human touch.
* You're a strong communicator, organized, and excel at managing multiple projects while maintaining attention to detail.
* You're comfortable in high-pace environments with quickly changing tasks and requirements.
* You're eager to step into a role with significant autonomy and accountability, where you can directly influence company growth.
* You're motivated by the opportunity to make a positive impact on the planet.
**Requirements**
* **Skills & experience you will need**:
+ Min. 2 years of experience in a customer-facing role, e.g., customer success, account management, or consulting.
+ Strong Excel/data handling skills and a sharp analytical mindset.
+ Excellent people skills – you can navigate conversations with field operators just as well as with senior managers.
+ Fluent in both English and German.
**Benefits**
* **Remote Working**: Work from our hubs in Hamburg or Munich, or remote from Germany.
* **Unlimited Vacation**: Take as many holidays as you need – we trust you to recharge when it matters most.
* **Flexible Working Hours**: Work during the hours that align with your peak performance and lifestyle.
* **Mental Health Matters**: Access 1:1 psychologist sessions and workshops through our Bloom partnership.
* **Professional Growth**: Use a dedicated development budget to enhance your skills and career.
* **Stock Option Plan**: Receive virtual stocks as a reward for your trust, effort, and vision alignment.
* **Unite, Recharge, Celebrate**: Join in-person team retreats to connect and have fun.
* **Explore Germany**: Enjoy the Deutschlandticket for flexible public transportation access.
**About careerzynith**
careerzynith is revolutionizing the way the oil and gas sector approaches methane emissions. Our innovative operating system empowers companies to effortlessly find, fix, and report these emissions, making a significant positive impact on the planet. We're a dynamic and growing company, and we're looking for talented individuals to join our team. If you're passionate about making a difference and want to be part of a company that's shaping the future of the oil and gas sector, we'd love to hear from you.
**Join careerzynith and be part of a team that's changing the world. Apply now!**
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