At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our users' expectations. As a leading innovator in the parking app industry, we're committed to providing top-notch support to our customers, and we're looking for talented individuals to join our team. If you're a customer service enthusiast with a drive to make a difference, we invite you to explore this exciting opportunity to become a part of our dynamic support team.
**About arenaflex**
arenaflex is a cutting-edge company that's revolutionizing the parking app industry with innovative solutions and exceptional customer support. Our mission is to provide seamless, user-friendly experiences that make parking easy and convenient for our customers. We're a team of passionate professionals who share a common goal: to deliver outstanding support that exceeds our customers' expectations.
**Job Summary**
We're seeking experienced customer support representatives to join our team and provide top-notch support to our customers via multiple communication channels, including phone, email, and chat. As a customer support representative, you'll be the first point of contact for our customers, addressing their questions, concerns, and issues in a professional and courteous manner. If you're a quick learner, a team player, and a customer service enthusiast, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a customer support representative, you'll be responsible for:
* Addressing customer questions and concerns on all products and services through multiple communication channels, including phone, email, and chat.
* Skillfully changing from one task to another without loss of efficiency or composure.
* Maintaining punctuality and attendance at all scheduled times.
* Remaining positive and professional in all customer interactions.
* Flexibility to cross-train as requested.
* Meeting or exceeding performance metrics and targets.
**Qualifications**
To be successful in this role, you'll need:
* 1 year of customer service or customer support experience.
* 1 year of previous call center or office background experience required.
* Technical savvy, with the ability to navigate multiple software systems and tools.
* Previous remote work from home experience a plus.
* Quick learner and able to work independently.
* Type 35 words per minute accurately.
* Strong phone and verbal communication skills, along with active listening.
* A background check applicable with state and federal laws is required.
**Equipment and Software Requirements**
To perform this role, you'll need:
* A processor: Intel Core i5 5200 Series or greater.
* Memory: 8GB on Windows 8.1 / 10 64 bits.
* Screen Resolution: 1280x768 or higher, dual monitors required.
* USB headset.
* No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop).
* Up-to-date antivirus software must be installed on the platform and a recent scan completed.
* Firewall must be enabled.
**Work Environment and Schedule**
As a remote worker, you'll have the flexibility to work from the comfort of your own home. Our support team operates on a rotating schedule, with shifts between 6:00am-11:00pm (CST). You'll be required to work 8 or 10 hour shifts, with some set schedule options available. You'll also have the opportunity to participate in our paid training program, which typically lasts 2 weeks.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* Starting pay: $13-$14 pending shift/hours, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance.
* Stay put bonus of $150 after 30 days and $150 after 60 days as long as in good standing.
* Benefits, including health, dental, and vision insurance, available to full-time employees after 60 days.
**Why Join arenaflex?**
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our users' expectations. We're a dynamic team of professionals who share a common goal: to make a difference in the lives of our customers. If you're a customer service enthusiast with a drive to make a difference, we invite you to join our team and become a part of our exciting journey.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.