Discharge Coordinator

First Canadian Title Company Limited is committed to the success of each employee and fosters a diverse and inclusive environment. The Discharge Coordinator will process discharge requests, ensure compliance with provincial requirements, and respond to customer inquiries while maintaining a focus on customer service and risk management policies.

Responsibilities

• Carry out the administration of department programs and services, including document preparation, document registration and response to customer inquiries within established timeframes
• Read and understand search of title from multiple provinces
• Resolution of file deficiencies or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required
• Action internal reporting within established deadlines
• Accountable to maintain current knowledge on all corporate and lender policies and procedures and apply as applicable

Skills

• Law Clerk, Real Estate or Mortgage experience is required (1-3 Years Related Experience)
• Excellent communication, organization and time management skill
• Detail oriented and proven ability to multi-task in a fast-paced environment
• Team player who can work with minimal supervision
• Strong customer service skills with a focus on building relationships

Benefits

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

Company Overview