Sun Life Québec is a leading provider of health benefits in Canada, dedicated to supporting the health care needs of millions of Canadians. The Disability Payment Administrator will assist clients with disability benefit processes, ensuring a smooth experience and promoting health improvements.
Responsibilities
- Process Plan Member Update Forms and extend Disability benefits
- Help clients through the CPP/QPP Application process
- Follow up with clients for part time earnings
- Prepare and close LTD files that reach expiry
- Review and update Power of Attorney/Authorization information
- Address and EFT changes
- Investigate returned mail
- Handle inbound and outbound calls
- Create an environment that promotes team member accountability and autonomy
- Represent Sun Life professionally, internally and externally, and work well with partners and clients
- Identify and suggest opportunities for process improvements
Skills
- Stellar customer service skills that puts the client first
- Demonstrate active listening skills towards our Plan Members and Plan Sponsors
- Exceptional time management and organizational skills
- Outstanding communication skills – written and verbal
- Thrive in a fast paced, high-volume production environment
- Ability to take initiative and demonstrate sound judgement
- Show resilience when taking on new responsibilities or handling difficult situations
- Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
- Teamwork and collaboration
- Occasional over time is required during periods with high incoming volumes in order to meet client expectations
- Bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec
Benefits
- Comprehensive benefits
- Wellness programs, benefits and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
Company Overview
La Financière Sun Life est une organisation de services financiers de premier plan qui aide ses clients à atteindre la sécurité financière à toutes les étapes de leur vie. It was founded in undefined, and is headquartered in Montréal, Québec, CA, with a workforce of 5001-10000 employees. Its website is https://www.sunlife.ca/ca?vgnLocale=fr_CA.