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The Director of Patient Experience at Greenway Health is a senior product leader responsible for defining, building, and scaling Greenway’s next-generation, AI-native patient application—an integral component of the Novare EHR platform and a key driver of the company’s go-to-market differentiation. This role owns the end-to-end product vision, strategy, and execution for a net-new patient experience focused on enabling seamless self-service across scheduling, check-in, payments, and communication, while delivering measurable value to healthcare practices through improved efficiency, reduced no-show rates, and increased patient activation.
Essential Duties & Responsibilities
Product Vision, Strategy & Market Differentiation
- Define and execute a compelling product vision and roadmap for Greenway’s patient experience application, aligned to Novare’s strategic objectives and market positioning.
- Conduct ongoing market research and competitive analysis to identify opportunities for innovation and differentiation.
- Establish and track success metrics, including patient activation, self-service rates and reduction in no-show rates.
Execution, Delivery & Operational Excellence
- Own end-to-end product delivery for a 0→1 patient application, ensuring timely execution within current cost constraints.
- Partner closely with engineering and design to deliver AI-embedded, scalable solutions
- Balance speed, scope, and quality to meet critical go-to-market timelines tied to Novare launches.
- Make informed prioritization decisions that align customer value, technical feasibility, and business impact.
Business Impact & Go-to-Market Alignment
- Ensure the patient application meaningfully contributes to Novare’s market differentiation and sales success.
- Partner with go-to-market teams to support positioning, packaging, and launch strategies that drive adoption and competitive wins.
- Serve as a key internal voice connecting product strategy to commercial success.
Leadership & Global Team Development
· Lead, mentor, and scale a high-performing team of product managers across the U.S. and India
· Foster a culture of ownership, innovation, and accountability within the product organization.
· Partner cross-functionally with engineering, design, sales, marketing, and customer success to deliver cohesive, high-impact solutions.
Education and Experience
- High School Diploma/GED
- Bachelor’s degree in business administration, healthcare administration, or a related field
- Master’s Degree preferred.
- Ten (10)+ years of experience in product management, with a proven track record of success leading product teams in the healthcare IT space, specifically within the ambulatory care market.
- Demonstrated experience developing and executing high-impact product strategies that drive revenue growth and market share.
Skills, Knowledge, and Abilities
- Strong GM and business ownership mindset, with demonstrated P&L and KPI accountability.
- Ability to connect product strategy to financial outcomes and customer value.
- Demonstrated success driving provider adoption and engagement through workflow-centric design.
- Excellent communication and executive-level influence across engineering, finance, and go-to-market teams.
- Data-driven decision maker with the ability to define, measure, and act on business and product performance metrics.
- Comfortable operating in ambiguity and making high-impact trade-offs.
- Passion for transforming the clinical experience through intelligent automation and AI.
Work Environment/Physical Demands
- While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
- This role requires that one can sit and regularly type on a keyboard the majority of the workday
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/or mobile devices
- The role necessitates the ability to listen and speak clearly to customers and other associates
Here’s what we can offer you in exchange for your amazing work:
- Competitive pay and incentive plan
- Medical, dental and vision benefits
- Matching 401(k)
- Open paid time-off programs
- Education reimbursement
- Growth potential for your career
- Corporate discounts
At Greenway, we strive to imagine, empower, engage, and inspire. Join us!
To learn more about Greenway, take a video tour of our office, and meet our employees, visit us atwww.GreenwayHealth.com/careers.
Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.
If you are a resident of a state that requires pay transparency, please email us at [email protected] receive compensation and benefits information for this role. Be sure to include the Job ID in the subject line of your email.
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