About Jumpfactor We're a globally recognized B2B growth agency engineering scalable revenue systems for MSPs and B2B tech companies. We don't just retain clients we turn them into long-term growth partners. Built on accountability, systems thinking, and a relentless drive to improve.
The role You'll lead a department of Senior Account Managers, owning client satisfaction, retention, and revenue growth across the portfolio. Final escalation point. Performance coach. Culture driver. High-ownership, high-impact, with real growth potential.
What you'll own
Client retention, churn strategy, and NPS
MRR growth, upsell and cross-sell targets per AM
Campaign ROI — CPL and MCAC within target
Daily coaching and development of Account Managers
SOPs, KPIs, and department-wide cadences
Client escalations and root-cause resolution
What you bring
6+ years in digital marketing; 3+ years in account management
2+ years managing teams of 5+ direct reports
4+ years hitting retention, upsell, and churn KPIs
Deep knowledge of SEO, paid media, inbound, and web
Systems-first mindset with SOP and KPI development experience
Traction EOS or Rockefeller Habits familiarity is a strong plus
This role isn't for you if…
You develop up, not down
Process and cadence feel optional to you
You need a playbook handed to you
Why Jumpfactor
Competitive comp with performance-based bonuses
100% remote, skilled international team
Paid training, events, and weekly learning programs
Real career advancement in a fast-growing agency
Eight Growth500 awards. $1.9B in client revenue. This seat belongs to someone who builds high-performance teams!
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