Summary
We are seeking a Data Management Specialist who will support daily healthcare data operations by managing appointment and payment-related data across multiple systems.
Responsibilities include:
- APPOINTMENT AND DATA FILE MANAGEMENT
- Managing daily data transfers of patient appointment and payment information in collaboration with Customer Success and Operations teams
- Exporting, formatting, and delivering appointment reports from EHRs (like Medent, Healthie, athena) to designated destinations (client EHRs, Sylvan Health SharePoint, or other required formats)
- Reviewing intake schedule update reports from clients and updating appointment statuses in EHRs with appropriate notes and next steps within the same business day
- Supporting partner-specific data and file management workflows, including custom processes related to self-pay requirements within partner EHRs
- COMMUNICATION
- Maintain clear, timely communication with the Sylvan Health team regarding questions, updates, and progress using agreed-upon channels (Microsoft Teams, Outlook, or phone as needed)
- This role does not include direct communication with external partners or patients
- FILE DELIVERY & TIMELINESS
- Complete reporting updates and data management tasks within the same business day
- Proactively notify Sylvan Health in writing if any delivery timelines are at risk of delay
Requirements
- Legally Authorized to work in the U.S.
- 2+ years of experience with healthcare data file management across multiple internal provider systems (EHRs)
- Strong interpersonal and proactive communication skills
- Demonstrated ability to manage sensitive, complex, or fast-moving situations in real time
- Ability to communicate clearly across phone, SMS, and email with internal teams
- Strong organizational skills and attention to detail
- Comfortable adapting to evolving workflows and operational processes
- Ability to work efficiently across multiple software systems simultaneously
- Bachelor's degree preferred, but not required
- Helpful but not required: Previous experience or working knowledge in nutrition or Medical Nutrition Therapy space
Benefits
- 1099 structure
- Fully Remote Position
- Contractor will be compensated at a rate of $20.00 per hour
- This is a medium-sized project with an estimated duration of ~3 months. We are looking for an efficient and execution-driven specialist who has a proven track record in file and systems management, with excellent attention to detail.
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