NATURE AND SCOPE OF JOB
The Client Support Representative is responsible for providing order-level analysis and accurate responses to client and/or candidate inquiries, concerns, and requests regarding the company products and services.
DESCRIPTION OF DUTIES
- Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
- Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
- Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
- Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
- Demonstrates a comprehensive understanding of the client's products and services to quickly facilitate resolution.
- Adheres to, achieves, and maintains support levels and standards in all interactions.
- Handles complex customer service and support issues and escalates as necessary.
- Handles all candidate inquiries.
- Other duties as required.
MINIMUM QUALIFICATION REQUIREMENTS:
- Fluent in Spanish & English.
- 5 successful passes or more at CSEC or equivalent.
- Qualification in Customer service will be an asset.
- 1-2 years of experience in a similar role.
SKILLS:
- Communication
- Critical Thinking
- Problem Solving
- Attention to Detail
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