Client Onboarding Associate

HB Wealth is a national, independent wealth management firm, seeking two Client Onboarding Associates to enhance the new client onboarding experience. The role involves managing the onboarding process, coordinating with various teams, and ensuring compliance while providing superior service to clients.

Responsibilities

• Act as the project manager for all operational and administrative aspects of the client onboarding process, including engagement documents, account opening, portfolio setup, and recurring process tracking
• Clearly communicate onboarding timelines and expectations, and proactively follow up with Advisors, Compliance, Operations, and custodians to ensure onboarding stays on track
• Prepare and process custodian paperwork such as account opening, letters of authorization and other operational documents, guiding them through review and approval workflows
• Coordinate with internal teams, custodians, and clients to ensure a timely and efficient transition; independently research and resolve onboarding-related issues
• Serve as a subject-matter resource for onboarding procedures, systems, and guidelines
• Communicate business needs clearly to internal and external stakeholders and assist in driving requests through various workflows and systems
• Update and verify client, account, and transaction details; maintain accurate records within CRM and document management systems
• Ensure compliance with firm operating, cybersecurity, risk, and regulatory policies while safeguarding client information
• Seek to understand the needs of our clients, provide superior services to meet those needs and to earn their trust, respect, and confidence
• Support the onboarding team with special projects and initiatives as needed
• Commitment to meeting established deadlines and managing time effectively

Skills

• 1–3 years of experience in a client service or onboarding role within the financial services industry
• Familiarity with custodians such as Charles Schwab, Fidelity, and Pershing
• Strong project management, organizational, and time-management skills
• Self-starter with initiative, confidence and exceptional attention to detail who can balance multiple projects and demands in a fast-paced, dynamic, and entrepreneurial environment
• Exceptional written and verbal communication skills
• Positive attitude and strong work ethic
• High level of professionalism, confidentiality, and fiduciary mindset
• Strong interpersonal skills with the ability to partner effectively in a team and earn the trust and confidence of colleagues
• Willingness to 'pitch in' when necessary
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office Suite, CRM systems, and portfolio reporting software
• Associate degree or equivalent client service experience; bachelor's degree preferred
• Ability to successfully pass criminal background / credit check required
• Bachelor's degree preferred

Benefits

• Competitive PTO/Holiday policy
• 401k match
• 1st day eligible benefits offering; medical, dental, vision, telemed, disability, + Paid Maternity/Paternity leave
• Fun and welcoming office environment with monthly and quarterly events
• Ability to work remotely
• 20% Cell phone stipend
• EPP

Company Overview