Role Overview
We are seeking an experienced and self-driven Client Experience and Revenue Growth Manager to build aiLegal's first end-to-end Client experience + Revenue + Knowledge Engine. This role has a mission to build a culture where every client interaction is measured, every missed follow-up is visible, and every team member knows their numbers.
What You Will Do
The Client Experience and Revenue Growth Manager will own the full client lifecycle, from first inquiry through signed engagement and ongoing service, while also building the internal knowledge systems that enable customer support and sales to perform consistently.
Why It Might Be a Fit
This role is for candidates who are disciplined high-performers, outstanding writers and strategists, tech-comfortable professionals, deadline-sensitive professionals, and professionals who can take full ownership of job responsibility.
Requirements
- Bachelor’s degree, business, operations, marketing, or related field preferred
- 5+ years of experience in customer support/client success management, sales operations/revenue operations, inbound sales management.
- 3+ years managing customer-facing teams (support and/or sales)
- Proven experience implementing a CRM
- Demonstrated success improving conversion rates and building KPI-driven teams
- Experience building SOPs, playbooks, or internal knowledge bases
- Startup or scale-up experience strongly preferred
- Professional service or legal environment strongly preferred
Benefits
- Competitive base salary + performance-based bonuses
- Health, dental, vision, and life insurance
- 401(k) with employer contribution
- Paid time off
- Career growth opportunity in a fast-scaling, and technology driven practice
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