Who You Are
- Relationship-driven. You build trust and credibility with executives and operational stakeholders alike
- Customer obsessed. You're passionate about carrier success and treat their wins as your wins
- Strategic thinker. You can see the big picture while managing operational details
- Opportunity spotter. You naturally identify where Reserv can provide additional value
- Problem solver. You proactively identify issues and implement creative solutions
- Process-oriented. Strong attention to detail with ability to improve and document processes
- Collaborative. You work seamlessly across teams and are a strong partner to Business Development
- Anti-status quo. You don't just wish things were done differently; you act on it
- Communicative. You have outstanding written and verbal communication skills
- Empathetic. You exercise empathy and patience toward everyone you interact with
What You'll Do
Own the Carrier Relationship
- Serve as the primary point of contact and trusted advisor for assigned carrier partners
- Build and maintain relationships with carrier leadership including underwriting executives, claims directors, and C-suite stakeholders
- Coordinate across multiple programs to ensure carriers receive consistent, seamless service across all Program Manager touchpoints
- Lead quarterly business reviews to review performance, align on priorities, and strengthen strategic partnership
- Act as the voice of the carrier internally, translating feedback into actionable improvements
Drive Operational Excellence
- Own and coordinate all carrier audit requests, ensuring timely, accurate responses and documentation
- Manage loss fund processes, including tracking, reconciliation, and resolution of discrepancies
- Oversee bordero reporting requirements, ensuring accuracy, compliance, and timely delivery
- Serve as escalation point for carrier-specific issues, coordinating swift resolution across internal teams
- Identify and implement process improvements to enhance carrier experience and operational efficiency
- Ensure all carrier-specific regulatory and contractual requirements are met
Enable Growth Through Opportunity Identification
- Proactively identify opportunities where Reserv can provide additional value to existing carrier partners
- Collaborate closely with Business Development to qualify opportunities, provide carrier context, and facilitate introductions
- Gather strategic intelligence on carrier strategies, pain points, and priorities to inform BD approach
- Facilitate smooth handoffs when expansion opportunities arise (new programs, additional lines, enhanced services)
- Lead contract renewal discussions with BD support, ensuring continuity and identifying enhancement opportunities
- Participate in strategic proposals and presentations alongside BD team when carrier relationship context is valuable
Collaborate Cross-Functionally
- Partner daily with Program Managers to ensure seamless carrier experience across all programs
- Work with Claims, Underwriting, Finance, Operations, and Technology teams to deliver unified carrier experience
- Document best practices and carrier preferences to improve institutional knowledge
- Channel carrier feedback to inform product development and service enhancements
What You Bring
Experience
- 5+ years of experience in P&C insurance in account management, carrier relations, or TPA operations roles
- Proven track record managing complex, multi-stakeholder relationships with insurance carriers, MGAs, or TPAs
- Experience managing carrier-facing operational processes (audits, reporting, compliance) strongly preferred
- Background in claims administration, underwriting operations, or TPA carrier services highly valued
- Demonstrated success ensuring high client satisfaction and retention
Knowledge & Skills
- Deep understanding of P&C insurance operations, including claims administration, underwriting, and carrier relationships
- Strong familiarity with TPA operations, including bordero reporting, loss fund management, and carrier audit processes
- Knowledge of insurance regulatory requirements and compliance frameworks
- Proficiency with CRM systems (Salesforce preferred) and data analysis tools
- Solid financial acumen including contract management and performance metrics
- Ability to manage multiple complex accounts and competing priorities effectively
- Natural ability to identify expansion opportunities and connect dots between carrier needs and Reserv capabilities
Nice to Have
- Experience at a TPA, MGA, or carrier in account management, operations, or carrier services capacity
- Track record of identifying and facilitating business expansion opportunities
- Professional designations (CPCU, ARM, AIC)
- Experience implementing process improvements or operational initiatives
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
- Competitive base salary with performance bonus and program expansion incentive compensation
- Opportunity to be a foundational member of a critical function with significant upside as Reserv scales
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
Why This Role Matters
This is not a traditional "sales" role—you won't carry a quota or be expected to close deals. Instead, you're the relationship steward and operational excellence leader who ensures carrier success while naturally uncovering opportunities for our BD team to pursue. Your success is measured by carrier satisfaction, retention, operational performance, and your contribution to strategic growth.
Travel: Up to 20-25% for carrier meetings, QBRs, industry conferences, and relationship building
At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Interested in building your career at Reserv?