Company: Cathay Pacific
Job description:
- CSD - Cargo Services Delivery
- Miami, Florida, USA
- Cathay Pacific
- Application Deadline
- Support cargo reservations and bookings whilst providing exemplary customer service
- Provide timely vendor notification for on time and delayed flights
- Provide timely shipment status updates to customers
- Help to manage Ground Handling Agent performance and provide guidelines and instructions
- Support the established performance targets through operational oversight and participation
- Prepare flight documentation for crew and Customs
- Check and review post flight documentation
- Prepare post flight reports in a timely and accurate manner
- Provide freighter catering uplift and last minute changes
- Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
- Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
- Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
- Assist with various administrative station tasks such as SAP
- Coordinate weather diversions at diversion sites
- Handle diversion of Cathay Pacific Flights when required
- Assist with crew administration and support matters at the port
- Support station training activities as required
- Support station management in supplier oversight including reporting Ground Handling Agent performance issues
- Any other reasonable task as requested
- Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
- Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters
- Ensure aircraft searches required by the Security Program are conducted prior to loading
- Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
- Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
- Quickly resolve issues on the ramp as required
- Ensure safe operations are maintained at times particularly during loading and unloading of freighters
- Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
- Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
- Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
- Any other reasonable task as requested
- Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
- Undertake quality check programs established by Head Office and participate in audits as required
- Emergency and Accident and Crisis Response responsibilities as required
- High school graduation
- 1-2 years' experience in the cargo industry or with airline freight is an advantage
- Prior customer service experience is an advantage
- Excellent communication skills
- Knowledge of OSHA
- Knowledge of CHAMP Cargospot or similar system(s) is an asset
- Demonstrable customer service sense
- Ability to work independently
- Proficiency and working knowledge of Microsoft Office i.e. Word, Excel and PowerPoint
- Must have the right to live and work in USA
- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
- Generous 401K Matching Program
- Paid Holiday & Vacation
- LTD & Basic Life Insurance
- If this position requires a uniform, a uniform allowance will be provided.
- To learn more about Cathay Pacific as a Certified Great Place Employer -
Expected salary:
Location: Miami, FL
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