Business Systems Analyst

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, one of the largest automotive retailers in North America. As a Business Systems Analyst, you will resolve support tickets, implement system enhancements, develop reports, and assist in onboarding and training new users, directly influencing systems and customer experiences.

Responsibilities

• Monitor, triage, resolve, and reassign support tickets in the ticketing system
• Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications
• Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
• Alert team members and stakeholders of new issues and potential system outages
• Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses
• Assist with onboarding, training, and access setup for new users
• Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI)
• Provide Tier 1 support for DFC, ensuring high-quality customer service
• Document processes, create user guides, flowcharts, and maintain clear records
• Perform additional duties as assigned

Skills

• High School graduate or equivalent
• 18 years or older
• Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications
• Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
• Strong customer service and communication skills
• Ability to learn new tools and processes quickly
• Attention to detail and effective troubleshooting skills
• Experience with ticketing systems (e.g., ServiceNow, FreshService)
• Bachelor's degree or equivalent experience in analytics, data, or IT support

Benefits

• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Company Overview

Lithia & Driveway is an automotive dealership network headquartered in Medford, Oregon. It was founded in 1968, and is headquartered in Medford, Oregon, USA, with a workforce of 10001+ employees. Its website is https://www.lithiadriveway.com/.

Company H1B Sponsorship

Lithia & Driveway has a track record of offering H1B sponsorships, with 4 in 2023, 1 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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