Canon Canada is a leading provider of consumer, business, and professional digital imaging solutions. They are seeking a Bilingual Technical Support Representative to assist customers with troubleshooting and resolving inquiries related to various consumer products while delivering exceptional customer service.
Responsibilities
- Deliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice
- Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions
- Finding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry
- Frequently use of our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions
- The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience
- Working in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethic
Skills
- French and English proficiency
- High school diploma
- Minimum 1 year experience in a contact center or customer service environment
- Proven customer relations skills professionally and courteously in a multi-channel environment
- Familiarity with computers to learn systems/processes promptly
- Ability to organize time, set priorities and multi-task in order to meet KPIs
- Exemplary written and oral communication skills
Benefits
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events
Company Overview
Canon Canada is leading provider of consumer, business and medical digital imaging innovation. It was founded in 1973, and is headquartered in Brampton, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.canon.ca.