Are you a natural problem-solver who thrives on delivering exceptional customer experiences? Do you have a passion for helping people and the ability to communicate fluently in both English and Spanish? careerzynith is seeking a dedicated, bilingual professional to join our award-winning auto insurance customer service team as a Bilingual Customer Service Representative – Auto Insurance Support. This primarily home-based position offers the opportunity to make a meaningful impact on the lives of our policyholders while enjoying a supportive, growth-oriented environment and the flexibility of remote work.
At careerzynith, we have been at the forefront of the insurance industry for over six decades, providing affordable, high-quality auto insurance to customers across the nation. Our success is built on the dedication of our employees, who bring energy, empathy, and expertise to every interaction. We are proud of our collaborative, inclusive culture that values diversity of thought, encourages innovation, and rewards hard work. As a member of our customer service team, you will be the voice of careerzynith—helping drivers navigate their policies, resolve inquiries, and feel confident in the coverage that protects them and their families.
As a Bilingual Customer Service Representative at careerzynith, you will report to a Customer Service Manager and participate in comprehensive training activities designed to equip you with deep product knowledge and system expertise. Your primary mission will be to respond to auto policy-related inquiries from agents, agency staff, operations partners, and customers—delivering outstanding, customer-first service on every call.
You will be measured on your ability to resolve inquiries on the first call with minimal effort required from the customer, creating a seamless experience that maximizes customer value and satisfaction. Your bilingual fluency in English and Spanish will be essential to serving our diverse customer base and ensuring every policyholder receives the same high standard of care.
This is a primarily home-based role, with approximately 80% of your time (4+ days per week) spent working remotely. You must live within approximately 35–50 miles of one of our office locations, as occasional in-person engagement is required for team meetings, trainings, and culture events. Our office locations include:
Internal candidates are encouraged to apply regardless of their current location and will be considered based on the needs of the role.
Training Period: Mandatory training will be conducted virtually for the first 6 weeks of employment, Monday through Friday from 9:00 AM to 6:00 PM CST. Please note that no time off can be taken during training.
Normal Business Hours: Monday–Thursday 7:00 AM–9:00 PM CST, Friday 7:00 AM–8:00 PM CST, and rotating Saturdays 8:00 AM–4:00 PM CST.
Post-Training Schedule Options:
Target Start Date: November 11, 2024
Starting Pay: $23.00/hour, with a compensation range of $23.00 – $30.76/hour based on job level and geographic location. Pay rate type: Hourly.
At careerzynith, we believe in taking care of our employees and their families. Our comprehensive benefits package includes:
Note: Interns and contingent workers are not eligible for careerzynith benefits.
Up to 10% travel may be required for team meetings, trainings, and culture events.
This position primarily involves sitting and standing while working at a computer or attending meetings.
At careerzynith, we have engineered a stable, collaborative culture supported by a community that genuinely cares about one another and about achieving extraordinary results. We celebrate diversity, embrace team spirit, and foster a can-do attitude that empowers every employee to thrive. You'll be prepared for opportunities to learn and grow as you work alongside coworkers from different backgrounds and professional experiences.
We take pride in offering quality insurance and providing exceptional service. Through your invaluable skills and talents, you can help careerzynith continue to shape the insurance industry and make a real difference in the lives of our customers.
careerzynith is an equal opportunity employer. It is our policy to comply with all applicable federal, state, and local laws pertaining to non-discrimination, non-harassment, and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We are looking for passionate individuals who are eager to learn, grow, and make a difference.
If you are a motivated, bilingual customer service professional ready to take the next step in your career, we invite you to apply today and become part of the careerzynith family. Help us continue our six-decade legacy of saving people money and delivering peace of mind to drivers across the country.
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