GroupHEALTH Benefit Solutions is a fast-moving organization focused on transforming the way Canadians experience benefits. The Associate Systems Engineer will support day-to-day IT operations, primarily providing tier 1-2 technical support and collaborating with teams to meet business objectives.
Responsibilities
- Maintain, manage and prioritize Help Desk queues and tasks
- Provide 1st, 2nd level support to on and off-site employees, including onboarding and offboarding of full-time, employees
- Communicate effectively with end users and stakeholders – status updates, next steps, confirmation of issue resolution etc
- Maintain complete documentation of work done/steps taken within tickets for historical reference or escalation purposes
- Manage/update, monitor inventory of IT assets, ensuring accurate and up-to-date records
- Receive, ship, and manage the logistics of equipment, ensuring timely and secure delivery to designated locations
- Liaise with vendors and other IT personnel for incident resolution
- Participate in proactively in monitoring the health of overall IT environment including on-premise, cloud, disaster recovery
- Install, configure, test and maintain operating systems, application software and system management tools when needed
- As needed, ability to research and find possible solutions to issues based on vendor documentation, help forums, knowledge bases (Microsoft etc.)
- Support on-call for afterhours requirements as needed
- Occasional evening and weekend and travel required when necessary
Skills
- Certificate or Diploma in a related field or equivalent industry experience
- 1-3 years' experience in a similar role as a tier 1/2 support
- Experience with Office 365 Administration (tenant, Exchange, SharePoint, OneDrive, Teams)
- Experience with VOIP telephony specifically Ring Central and MS Teams
- Experience with Active Directory (including Azure AD), Intune, Group Policy
- Ability to work both independently and in a team environment
- Experience troubleshooting connectivity TCP/IP, DNS, client VPN and tools such as ping, nslookup, etc
- JIRA Service desk experience a plus
- Experience with scripting and automation tools such as PowerShell, ManageEngine experience is a plus
- Information Technology Infrastructure Library (ITIL) knowledge and experience a plus
- Experience from hospitality industry is an asset as it aligns with customer experience expectations we strive to provide
Benefits
- Generous paid time off
- Extended health and dental benefits
- RRSP matching
- Flexible work options
- Wellness support, including comprehensive mental health resources
Company Overview
GroupHealth Benefit Solutions is an insurance company that provides health insurance, employee group benefits and group life insurance. It was founded in 1982, and is headquartered in Surrey, British Columbia, CAN, with a workforce of 501-1000 employees. Its website is https://www.grouphealth.ca/.