Toshiba Global Commerce Solutions is seeking an Associate Software Support Engineer whose primary responsibility is resolving software defects using AI-driven development and analysis tooling. This role is designed for new Computer Science graduates who bring a strong quality mindset and can demonstrate effective use of AI to diagnose, fix, and validate defects in production software.
Responsibilities
- Own software defects from intake through resolution using AI-driven tooling
- Use AI to analyze root cause, generate fixes, and validate solutions
- Verify fixes through testing and quality checks before closure
- Ensure defect resolutions meet quality, stability, and regression standards
- Clearly document defect causes, resolutions, and validation results
Skills
- Bachelor's degree in Computer Science or closely related field
- Demonstrated proficiency using AI-driven tools to resolve software defects
- Strong understanding of core software concepts (APIs, data flow, debugging fundamentals)
- High attention to detail and a strong sense of software quality
- Ability to follow structured processes and validate outcomes rigorously
- Exposure to testing frameworks or CI/CD pipelines
- Experience with defect tracking systems
- Academic or personal projects using AI-driven development workflows
Benefits
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
Company Overview
Toshiba Global Commerce Solutions is a supplier of POS systems. It was founded in 2012, and is headquartered in Durham, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://commerce.toshiba.com.