Mission:
The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.
Duties Include:
- Owning bidding process for projects including full understanding of project costs and feasibility
- Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
- Actively networking within existing client contacts for any new business/prospects
- Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
- Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
- Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
- Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
- Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
- Collaborate with partners and vendors to ensure seamless project execution.
- Act as the liaison between Sales and Project Managers on all projects
- Bachelors degree to equivalent work experience required
- 1-2 years of professional market research experience
- Experience in healthcare market research is a plus
- Exceptional ability to multi-task and prioritize requests
- Strong relationship building and customer service skills
- Must have excellent verbal and written communication skills
- Solid time management skills
- Be able to problem solve and seek answers and resolutions to daily issues
- Strong self-discipline and organizational habits
- Excellent presentation skills
- Must be willing to work in UK shift hours
- All your information will be kept confidential according to EEO guidelines.
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division:
M3 MR, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 MR maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
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